It was not a problem from the hotel itself. Simply, there are too many one-way traffics around the hotel. That caused delay to people from elsewhere.
Changshu
Changshu,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年2月28日
Ka Lon
Ka Lon,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年2月20日
Chun Yan
Chun Yan,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年2月13日
We've made our reservation for a non-smoking room with one double bed; upon arrival, the staff told us all rooms are fully booked and only left with smoking room with twin bed.
Asked for any alternatives but he said nothing can be done; yet on the day the other guest walked in and they were being served with non-smoking room!
What would be the reason for reservation if such cannot be provided? Suggest not to over-book as to maintain service level