It was not a problem from the hotel itself. Simply, there are too many one-way traffics around the hotel. That caused delay to people from elsewhere.
Changshu
1 晚家庭旅遊
2/10
Ka Lon
4 晚旅行
8/10
Chun Yan
1 晚旅行
2/10
We've made our reservation for a non-smoking room with one double bed; upon arrival, the staff told us all rooms are fully booked and only left with smoking room with twin bed.
Asked for any alternatives but he said nothing can be done; yet on the day the other guest walked in and they were being served with non-smoking room!
What would be the reason for reservation if such cannot be provided? Suggest not to over-book as to maintain service level