4/10 一般般
2019年5月30日
Unacceptable attitude from staff, awful experience
I arrived at the hotel at 7am getting off an overnight bus from Madrid. I rang the bell three times before getting in as no one answered it. The first thing the reception talked about was me ringing the bell repeatedly and Chinese people being impatient. I tried to tell him I rang the bell twice but no one answered. He didnt listen and his attitude was extremely unfriendly. I tried to check in but he said he could not do it until 1pm. I tried to ask for clarification as it says on hotels.com that the hotel is available for 24 hours check in. he did not care to explain and said he could only do it at 1pm. When I requested to leave my luggage there and come back later, he insisted that I had to apologize for ringing the bell for too long before keeping my luggage. I apologized under the circumstances, but he said,' Oh no, I am very sorry. As your servant, I should have answered the bell in 3 seconds when you rang the bell. I should also prepare your room a night earlier for you to check in at 7.' (exact wordings) I felt like he was mocking me and I felt really bad. He was not trying to help at all. While the room was alright, I will definitely not stay here again. Such an awful experience.
Ps, my friend checked-in a night earlier at 1am, rang the bell a few times before being answered. The same staff asked them to sit in the waiting area for half an hour before checking them in because they rang the bell repeatedly. Just overall bad attitude from the staff.
Yau Fat
Yau Fat，3 晚好友同遊
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