We had a lovely stay, however, we've been sent to a different hotel on the first night due to booking the hotel via hotels.com. The receptionist insisted that we are not booked in their system, and therefore, was sent over to a much uglier and uncomfortable hotel nearby. This disrupted our first sightseeing day as we had to pack our luggage again to transfer back to Hotel Icon. They also provided the same breakfast every single morning (toasted bread, jam, coffee, cereals, muffin, orange juice)