利物浦希爾頓逸林溫泉飯店 - 利物浦

Warm and friendly check in. Beautiful room with gorgeous toiletries. Huge and luxurious bathroom.

Rubbish. We have been spoilt by traveling to such nice places but this was terrible. If i wasnt so tired from a bad night sleep

Just not worth the ratings and cost. No drinking water in room. Cold bedroom and freezing bathroom. Poor heating. Silly way of charge to room, went over the £100 reserve on room and would not let me charge more, clearly have undesirables staying. Good thing was a very comfy bed

Really easy location to get to everything

Room was dirty, shower had clearly not been cleaned as it had someone else’s hair in it. Shower leaked everywhere and the staff didn’t seem bothered about these issues.

Excellent service from the start to end ! Travelled all the way from Wakefield, was worth the travel, and time. John, and the whole team ensured we was looked after. The spa team, as well the restaurant team provided high class service. The hotel, what can I say, you need to see for yourself !!! Definitely going back in the summer.

Brilliant hotel with fabulous décor. Great place to stay in Liverpool.

Lovely hotel which is really centrally located. Only let down is the spa which is extra and not for use by children under 16. Hotel keeps responding that this is clear on the website but obviously not clear enough. I would suggest removing pool from the front page facilities description or at leat asterixing it

Lovely hotel

The rooms are noisy and cold, the AC didn`t work during my two days stay, the spa is a scam, you will have to book in advance even if you want just to go to the sauna. The worst about this hotel is the staff, very rude and unhelpful, they couldn`t answer simple questions like how to turn the AC on, is there a taxi service to the airport and opening hours for the spa!!! The receptionist ordered a taxi for me, it took 10 minutes to come, she told other customers to take the taxi ahead of me, though I was standing out in the rain the whole time, when I asked, she said she thought I went for breakfast, she didn`t even apologize. More to bad service, I was told the receipt would be sent to my email address, I gave her the address, no email, I called the next day, they said there is no email in their system, I gave them another email, still nothing, I am thinking they don`t want to give receipts, maybe tax evasion!!!