They downgraded our room and gave us points to their Hyatt member program to compensate us. They said if they gave any cash back it would go to Hotels.com and not us. Not ideal since I’ll likely forgot I have a membership. Also, the ladies room was out of soap. I told the front desk twice and they still didn’t refill the soap. As for our room, it was very clean and comfortable. The location to shopping was perfect!
Devan
Devan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Kathryn
Kathryn,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 8 日
Location was fantastic but not the cleanliest.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 4 日
Tikaboo
For the price we paid I expected better quality. We had to pay for parking, not included in the room fee. Furniture was broken beat up both in our room and in the breakfast area. Staff were vey nice.
Cheryl
Cheryl,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 4 日
Old Port
Nice room. Valet parking and airport shuttle are available. I was referred to the room phone to arrange shuttle service, but the room phone was not even connected to a wire or outlet. Calling the number given to me for valet just resulted in a voicemail. Was told that I was waiting on a room on 5th floor so i couldn't check in, but was assigned Room 425. Room was clean and housekeeper was friendly and heloful. Clise to restaurants and harbor:
Donna
Donna,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 2 日
just okay
Well, no blanket or pillow for sleep sofa. Checked in no coffee available but clerk did make one from Starbucks was awful. VERY THIN walls could hear people coughing and going bathroom thru them. Not impressed for a Hyatt. only good thing was location.
Sally
Sally,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Lily
Lily,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Charles
Charles,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 19 日
Aja
Aja,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Just a weekend away for my girlfriends birthday and Father’s Day .
Felisberto
Felisberto,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Stanley
Stanley,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Angela
Angela,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Awesome
Michael
Michael,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 8 日
Mark W
Mark W,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 3 日
The stay was ok at best. Pictures of the room displayed a small balcony to sit on and look over part of the city which there was not and the room was expected to have a tub and did not, it only had a shower. The room was very small compared to the pictures seen when reserved. We paid an extra $45 for valet parking and it took them 3 hours to park the vehicle with no explanation as to why the vehicle was still sitting outside. After the 4th complaint to the front desk the receptionist finally brought in a valet who said that the car would get parked “next time he had to pick up a car”