2 weeks ago I booked a 3 night stay but decided to check out immediately on the first night. The room was fithly and I did not feel comfortable even staying in a different room. There was bloody toilet paper and hair scattered everywhere. The floor and table surfaces looked and felt oily and sticky. Very disgusting. I was told I would still be charged for the first night but could still get a refund for the 2 nights I didnt stay. They refused to give me a printed invoice with proof of me checking out. They took my email address and said it would be sent there and the refund could take up to 7 businesss days. I never received an email and have yet to get a ferund. I contacted hotels.com customer service to get some assistance. They contacted the hotel and told me that I would not be getting a refund at all. I am being charged for a three night stay when I did not even spend more than 10 minutes inspecting the room before deciding to check out in disgust.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Tura
Tura,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 11 日
Azalia Izazkún
Azalia Izazkún,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 10 日
Kelly
Kelly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Tarius
Tarius,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 8 日
Very dirty and smelly. Not kept up with. Won’t be staying here again
Dario
Dario,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Ermalinda
Ermalinda,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 4 日
Never Coming Back
The rugs outside the room looked like they had not been cleaned in years. The towels were very small and rough. There were roaches outside the door. Parking was a nightmare. You are assigned a spot but because they don't enforce it, anyone can take your spot and since it is a small lot, that leaves you parking on the street if you can't find space. Although it didn't stink, it didn't smell clean either. Thankfully, we only had to stay one night; otherwise, I would have found an alternate accommodation.
Marquita
Marquita,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 4 日
Jorge
Jorge,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 4 日
Kim
Kim,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 31 日
Run for toy life
I thought I was at the Nate’s motel pictures are misleading and the hotel smells like ass and mold
Kiesha
Kiesha,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
Grant
Grant,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Lila
Lila,28 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 24 日
Awful
The hotel was not what I expected, outdated room, dirty, bed felt awful. Would not stay there again
Rooms are decent for the price and met our needs. Love how close it is to everything... restaurants, stadium, Gaslamp, and even stores. One of the rooms had a light that wasn't working but staff did come up to fix it. We paid for parking but came back to the hotel late one night and someone else was parked in our assigned space. Thankfully we were allowed to park in the handicap space, otherwise we would of had no where to park.