I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.
