Worst hotel ever. We have paid the price in advance but the reception told us we haven’t paid for the hotel and asked us to pay again. Didn’t even apologise after the reception found out she was wrong.
We have booked for 3 people with an extra bed but the room type was wrong. No extra bed, no extra amenities, no extra slippers etc. Have talked to the manager about the issue who was extremely unhelpful at all. After repetitive demands and waiting for a long time, we finally got changed to a new room (which was nice).
The bellboy who helped the transfer was being rude the entire process. A complete amateur and unprofessional.
Someone just barged in to our room when we first arrived our room. Without even saying sorry, she just left without giving us an explanation. Serious security concerns.
Avoid this hotel at all cost. The food at the bar was not worth the price we paid for. Breakfast buffet was crowded with not much staff to help clean the table. Food was okay but with limited choices.
Overall it is not a 5-star hotel but rather a 3-star one. If you want your money to get wasted, you could take your chances here. But there are plenty of good choices around town.