I enjoyed my first stay at a Springhill Suites property. I was pleasantly surprised how nice it was. We enjoyed the bar for a drink upon arrival from a 5 hr drive although the bartender was grouchy, however he did apologize for being rude as he was in pain. I felt bad for him. The breakfast was delish! Big variety. Although I didnt use it was nice to have a fitness center and indoor pool that others were enjoying. All was good except when coming back from dinner at 11pm the elevators were down. So my husband and I (75 yr olds) had to climb 4 flights of stairs, not fun . I asked for some discount or compensation they handed me the business card to the general manger as she wasn't there. I felt bad for this other older couple one being in walker. You'd think they'd have a freight elevator for us to use! Other than that all was good and I'd stay again.