As one of my family members is a wheelchair user, I have reserved a room with accessible bathroom. Disappointingly, the bathroom has not been equipped with a shower chair though it is designated for wheelchair user. The staff reported that there was only one shower chair for person with disability but it had been occupied. Can’t image it is a renowned international 5-star hotel.
My stay at the hotel over the past few days has been exceptional. The hardware—from the room amenities to the leisure facilities—is truly top-tier in quality. What impressed me most, however, was the thoughtful service, especially the customized room service tailored to my personal requests. The dedicated car transfer to Shekou Port was another outstanding touch! Their professionalism and attention to details are precisely why I’ll choose your hotel again in the future.