Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.
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????,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!
Natalie
Natalie,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Excellent Service
Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon.
Teo
Teo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 3 日
Devi
Devi,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 11 日
Service, food and rooms are good but not much sound proof, other tenant open and closed door can hear
Wee Peng
Wee Peng,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 11 日
Colin
Colin,21 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 10 日
The hotel is very well maintain and is very nearby to many facilities and shops
Mardiana
Mardiana,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 1 日
H R
H R,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 1 日
Good buffet
Very close to ferry terminal and the buffet was good to my taste
ricky
ricky,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
Always a good stay at Swissbel harbour bay
Damien
Damien,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
Mrs Revathi
Mrs Revathi,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 30 日
친절 청결 조식 굿
친절
오래된 건물 같지만 유지보수가 상당히 뛰어남
아침식사가 매우 훌륭했어요
HWANJU
HWANJU,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 13 日
Awesome
Imelda
Imelda,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 1 日
Nice stay with tub to soak at NYE, however, too little space for the restaurant and they clearly need to expand
The staff are warm and made one feel welcomed. They provided prompt service, for example, they were fast when we asked for extra pillow. Moreover, the hotel location is within walking distance from the ferry terminal.
The downside is that the water pressure seemed inconsistent and appeared slightly weak, especially for shower. It would be great if the room carpet is being vacuumed during room cleaning.