We booked a lakeview room because it is close to where we need to go. Upon arriving the front desk told us they “upgraded” us to a lake view room, that of which we already booked. After we settled in our room, they called in and told us that they copied the wrong page in the passport. We need to goto the front desk and Hand them the passport again so they can verify info.
The room itself. We booked a smoke free room but the room reeks of cigarette smell. Lakeview is nice but window is dirty with apparent marks left by previous guests. These marks stayed for the whole 2 days that we stayed in this hotel, with room cleaning service completed.
The rooms are in need of immediate renovations. Wall papers are peeling, carpets are old and dirty looking. It also takes a marathon to get to the toilet from the bed with a very weird room design.
We also booked breakfast. There are many items to choose from. For the two days we stayed the menu is the same with the exception that one item that I liked from the first day, on the second day it was not available(duck eggs) I asked for it and got answer that it will take another week to restock( this is something that can be bought from any Chinese supermarket).
Over all, unprofessional staff, old and unclean rooms. Lackluster management. Will likely not return.
WAYNE
Orbitz 真實旅客評語
8/10 非常好
2021年11月28日
Booked for parents-in-law. There wasn't any choice for "5 star hotels" around, hesitated on this old property but gave it a shot. Overall a good value, services has improved based on earlier reviews, food was good and plenty for both dinner and breakfast. The decor is dated for sure, the cleanness is a bit lacking, while it's quite roomy. Overall a good value of stay.
Ju
Ju,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年12月3日
jinsang
jinsang,5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年10月5日
Great Hotel in Yixing
Hotel was in center of Yixing. Next hotel is a megga mall also with large food court for options.
Looks not so nice on outside but the the inside is wonderful.
All serives are Cash. They have a great Back Massage that is the best and 100% non Sexual. Really, my back felt great. Pool and Gym are wonderful. And Music Live at the bar is great
brian
brian,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年7月3日
毎回、素晴らしいサービスと設備。
Junpe
Junpe,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2019年4月7日
Beautiful rooms. Staff was helpful when needed a taxi and the marathon was still going on. Walked me to a pick up point. I ran that half marathon. It is only a 1 km walk there. Near a park along the water too.
真實旅客
2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2019年3月10日
Dane
Dane,4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2018年12月13日
Only 5star in area
This is only 5star hotel in the area so no other choice. Room is nice, front desk english is ok. Lobby restaurant was really not good, prices are cheap.