The room is much better than I expected, the location is good.But the staff there is cold and unhelpful. i.e,1. Pick-up service, I didn't see any instruction says they only offer airport pick-up to the clients who would stay over 3 nights. After being told they would not pick up someone like me who would only stay 2 nights, my question was" is there any direct bus service from the airport to St. Silda?", the answer was" No, you have to take Skybus and then tram to St. Kilda". But there are direct bus to St. Kilda! How come she didn't know it?! 2. The reception girl told me they couldn't book the direct bus to the airport as "they don't work on Sunday", and she only knew the direct bus company's name (in fact the info she gave was wrong!), she didn't know their website, " you have to google it yourself". she said....at the end, i found it out and booked it on phone on SUNDAY. She was lying, or was just lazy to try or whatever! Never ever met any hotel/hostel reception in any country! And it's in Austrila, there generally everybody is just so friendly and helpful. In one word, it's a nice place to stay but don't expect anything from the female staff. ( By chance the male ones were better. not sure why.)