Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
Ronald
10/10
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
Andres
2 晚旅行
10/10
Lindo
JOSE
2 晚旅行
10/10
真實旅客
1 晚旅行
10/10
Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
真實旅客
1 晚好友同遊
10/10
Excelente atención
Hermoso hotel
Sandra
2 晚旅行
10/10
Julio
2 晚旅行
10/10
Muy buena la estadia
Muy cordial el
Personal del hotel
raimundo
2 晚旅行
8/10
Johan
3 晚旅行
2/10
Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
Christopher
2 晚好友同遊
8/10
Very well located and very clean.
Kristina
5 晚好友同遊
10/10
真實旅客
1 晚旅行
10/10
This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night.
All together a great place to stay, located in the center of the historic part of a great city.
Michael
2 晚旅行
8/10
An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace.
A bit overpriced compared to hotels we stayed in elsewhere.
真實旅客
2 晚浪漫之旅
8/10
Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel.
Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
Mr Simon Peter
3 晚浪漫之旅
10/10
Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
真實旅客
2 晚旅行
10/10
Catalina
1 晚浪漫之旅
4/10
Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
Ignacio
1 晚旅行
8/10
Alfonso
10/10
Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.
.alexander
8/10
El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado
Ezequiel
6/10
Staff fairly disinterested.
Restaurant is very good, however.
Needs some more TLC
Michael
2/10
This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.
真實旅客
10/10
We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.