The staff are nice and helpful! There was no problems in communicating in simple English.
There was no toilet for the room that I picked, so I had to use the shared toilet and shower-room. Both facilitates are clean, but I sometimes needed to queue in pick hours. The rooms are not well sound-proofed, so I could hear noises probably when the occupants next door were talking/ watching TV.
It took around 20 min to get to Ueno station 上野, and the staff introduced us to take a bus instead of walking out to the station. The hotel is actually located quite near to Nezu station 根津, and it took around 10 min to walk there. Of cuz, Nezu is not as convenient as Ueno, but we purchased metro pass, so it was quite OK for us.
The convenient store located right opposite to the hotel closed at 10pm.
Very nice traditional japanese Ryokan, we had four nights there and it was a wonderful experience. The beds are very comfortable. Room is clean and location is close to Ueno, a quiet neighbourhood. If given the chance will come back in the future.