Made a confirmed reservation for a Bay Romance room for its bathtub-in-the-room concept but when I arrived, I was told that it was not available as the wing was under renovation.
Initially, I was told an impressive reason that I was given an upgrade to a pool access room but when I probed, I was told that there was no bathtub in the room. I mentioned that my decision to book Waters was because of the bathtub-in-the-room. I was then told that only the 2 bedder has it. I was brought to the room but the bathtub was a normal one.
Very disappointed experience.
Hun
Hun,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月21日
Dunja
Dunja,18 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月21日
I can’t fault this hotel
Kevin
Kevin,13 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月21日
Great location, beautiful with friendly staff.
This hotel had everything we could have asked for. Not being the correct season for the beach in this area (monsoon) the pools were brilliant for our family (older/taller children who can swim). The only negative was the bottom of the pool, this was a little rough in places and all of us lacerated our toes at various times, I had to buy the kids water shoes in the end. The pool is deep enough to stand (I’m 165cm) and it came up to my chest. Possibly not great for younger children as they would be swimming the whole time rather than standing.
The staff were friendly and the breakfasts was plentiful, if it something wasn’t on that day they the staff would happily make it for you. We chose B&B and def made the right choice, the restaurant is an Italian style and although pleasant it would have been a shame to be tied down, especially with the low prices to eat out in the area. The Bang Niang market is minuets walk away, as is the beach and a plethora of restaurants, shops and massage opportunities, we had multiple family massages, 3 generations.
The hotel provided a wheelchair for one of our party due to accessibility needs and this was relatively easy to navigate around the complex. Going off site with this was a little trickier, the paths in the area are not always well tended and we often pushed on the road. All in all I would return to this property.
Overall is fine, just only the staff should have more service mind. During our stay we did not see the staff greeting the guest both reception and restaurant. We found a cockroach in the room and informed to the reception but no any action or excuses. Quite disappointed for this hotel group.
Anuchit
Anuchit,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年4月11日
Sanne
Sanne,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月16日
Linda
Linda,9 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年3月14日
Staff were friendly at all. Ordering for room service works well. In House Pizza is delicious at all. Nothing to complain.
JENS
JENS,22 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年2月29日
Jens Marcus
Jens Marcus,14 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年2月21日
B&C
Vi bodde i den gamla delen i år och upplevde städningen undermålig, slitna detaljer som lossnade eller gick sönder, elen försvann 3ggr bara i vårt rum, annars är hotellet ok. Vi bodde förra året i en upper pool access där allt var klart bättre! Grattis
Benny
Benny,28 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月20日
Vi hade bokat vår sista natt i Thailand här för att vara nära Phuket flygplats.
Hotellet var fint och personalen tog hand om oss på ett bra sätt
Rummet var rent och frukosten var riklig och god.
Badanläggningen var varm och skön.
Det ända att klaga på var att sängen var lite hård, dock något mjukare än normalt i Thailand.
Då vi checkade ut kl 12:00 och taxin skulle hämta oss 16:00 kunde vi sätta in vår packning i ett låst rum.
När vi sedan kom tillbaka kunde vi använda dusch och toalett för att bli lite mer resklara.
Tack för detta.
Glenn
Glenn,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年2月7日
Dated property, shower was full of scale and countertops of the sink was not cleaned properly, windows not clean. Staff very helpful.
Gyte
Gyte,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年2月6日
Lena
Lena,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年1月31日
Underbart hotell
Fantastisk med bra läge
真實旅客
10 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年1月25日
Fint opphold
Er andre gangen vi besøker dette hotellet. Vi bodde her i 14 dager. Bra frokost, mye utvalg. Personalet er veldig vennlige. Litt hard seng, men det fungerte. Kjøleskap, kaffe og te på rommet. Vi hadde et upper pool access room. Var endel maur på rommet, men fikk en spray som hjalp. Fant også en svær kakerlakk på badet en kveld… Fellesområdene er kjempefine. Eneste som vi synes var litt spes var at vi spurte pent om sen utsjekking,(bare noen timer) og at vi gjerne kunne betale, da sa resepsjonisten at hotellet var fullt og det ikke lot seg gjøre. Veldig rart å si det når man etterpå gikk inn på hjemmesiden deres og så at det var mange rom ledig. Kunne lett ha booket en natt ekstra. Synes det var spes å lyve om slik, da kunne de heller sagt at de ikke hadde policy om sen utsjekk. Vi hadde tross alt vært der i to uker, ikke mange som var det. Det med at det var kakerlakk på rommet virket ikke som om de mente var et problem.