Alhamdullilah I have been to other hotels in the Clock tower but it was the first time staying at the Swiss Makka.
We booked for 4 people and only got three beds, other hotels often have a extra bed when you register four people. But they wanted us to pay 200real per night for a extra bed when we booked for four person.
The staff was supposed to call me when the room was ready (we came earlier) but did not call, I needed to go myself and ask.
The room was stinking of smoke, and the reception wanted to send security for some reason, then the cleaning staff (we just waited for them to clean the room) in the end the agreed to change room, no room was avaliable and they would call when it is ready!
But again they did not call again.
I came with my family and kids and my parents, we requested to stay on the same level, and that work for the first room. After the smoke filled room they told me thwy will send me 1 floor above. Again its okey, but they moved us 17 floor away from my parents.
Cleaning staff is good and nice and other staff as well.
But the ones in the reception did not listen or try to collaborate with me.
The good thing was that this hotel can be accessed from the ground floor, easier to get up and down to the hotel/room.