8/10 非常好
2025 年 9 月 7 日
I would like to start by saying that I really enjoy staying at Hotel Swiss Diamond Pristina and I always prefer your hotel over others. This stay was especially important to me as I was traveling with my daughter and my father-in-law. Unfortunately, we experienced some issues with the cleanliness of the room. We first noticed glitter on the bedspread that stuck to my daughter, and later we also found old receipts under the bed as well as dust on the headboard. When we contacted the reception, you kindly apologized and sent housekeeping, which we appreciated. However, considering the hotel’s high standard and price level, I would have expected to be offered a new room immediately, especially since we had a young child who needed rest. At a hotel of your class, such mistakes should be compensated in a better way. Despite this, I truly value your hotel and hope that the service will continue to meet the high standard I am used to when staying with you.
kadri
kadri，3 晚家庭旅遊
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