Room smelled. Moved to a new room. Also smelled. Dirty carpets had not been vacuumed in ages, rips in the rugs, food sprayed on walls and ceiling, room not equipped at all. Ice maker not working. Shower knob not working. Altogether a terrible disappointment. Breakfast food was old and stale.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月2日
Great trip.....small things off
Great customer service the whole time!!! They even opened the breakfast area so we could try to see the fireworks!! Great location. We walked from Amtrak station. The pool had a crying screaming toddler for almost 30min till we walked out, thats just bad fellow guests. The pool didn't look the cleanest, let the kids play but i stayed out. The room was great for family of 4! Almost full size fridge was great, and utensils, saved us! The pull out sofa had some sort of big stain that looked like a bad clean up job of blood or poop! Again amazing customer service and nicest staff!!!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月31日
Checkin was a breeze, as always. Only issue was hot tub was broken (whole reason for staying at this particular hotel). Other than the hot tub issues everything was exactly as expected and quite nice.
Alton
Alton,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月31日
Catherine
Catherine,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Frequent Guest
Comfy as always
Juanita
Juanita,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Matthew
Matthew,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
Overall hotel was comfortable. Valet parking personnel exceptional. All personnel pleasant. Had gone down to front desk to ask a technical question. Was assured someone would come to the room. No one did as far as I know. Dreadful coffee though. Need to upgrade the plastic coffee makers and coffee. Not drinkable
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Adoption Trip
I can’t say enough good things. We were there for two weeks as we adopted our daughter and visited CHOP. The staff was absolutely amazing. From the valet guys and custodial staff to the front desk and managers, they all “adopted” our daughter as well. This hotel and staff will forever live in our hearts. They made our first two weeks as parents wonderful.
Mitchell
Mitchell,13 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月9日
Kenneth
Kenneth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Philly trip
Service was wonderful. Great attention to my needs. Close to lots of activities.
michelle
michelle,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月30日
Ok but could improve
It was ok for the price. Good sized room in a not so new hotel. Valet parking is $45, but you can park on the street if it is a weekend. Pool was good. Hot tub wasn’t functioning. The breakfast was ok. But those eggs; they tasted like plastic.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Jacqueline
Jacqueline,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Acceptable
It is acceptable for this room price, I recommend to have more varieties with the breakfast, maybe you can charge a symbolical money to customers, to me it really doesn't matter.