I had a most terrible experience at Sofitel Casablanca Tour Blanche. The room they gave me smelled like mold. It did not have the soap, shampoo, thats normally in the shower. The shower wasnt also working well. The room was very dark with the changing area not at all lit. The coffee maker and the cups were dirty and I was given only 1 coffee pod.
Then when I checked out of my room,
I asked someone to help me with my bags. And asked Reception to get me a taxi to go to my next destination. They got me a taxi but did not put my bags in it. I only found out my bags werent in the taxi when i got to my destination!
After, I called them to ask where my bags were! They said they will send a shuttle to meet me and give me my bags. Apparently, they hired another taxi to do the job! And then the driver asked me to pay him! Again! So I had to pay for taxi service twice!!
Because of this, i was late to go to Marrakesh. The experience left me speechless!