The room was comfortable and very clean, and the hotel decor was lovely.Staff was generally friendly and helpful, But no one told us when we checked in about there Wi-Fi or how the system worked. We would like to have had some kind of map(the place is huge and a bit of a maze) or written description of hotel amenities. I was also surprised that there was no shower cap, cotton swabs, things I would expect in a hotel that is rated as four star. Still, when we go back to Carlsbad, we will definitelystay here again.