Comida quase toda ruim, único restaurante bom é o italiano. Quarto sem conforto com colchão e travesseiros péssimos. péssimo atendimento no check in, quarto só ficou pronto 1 hora após o horário de início da diária! Não tem recreação infantil, um brinquedoteca mínima que vive fechada ! Não voltaria!!!!
Marisa
Marisa,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Overall great stay average food
The property itself is great they have the Riu carabe nextdoor with these massive pool parties. If that’s not your speed you can just lay by the pool. The drinks were ok at best they felt very watered down definitely could use some work. The food was also average at best. I guess you get what you pay for this hotel isn’t top tier so it makes sense. The service people were very friendly, I was handing out tips all weekend so that might have helped. Overall it was a great vacation
Harrison
Harrison,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月8日
JORGE DIEGO
JORGE DIEGO,8 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月8日
Ira was very professional
Mainor
Mainor,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月4日
comida pesima
La comida nos intoxicamos de los 5 huespedes que ibamos 4 nos enfermamos por la comida y el servicio medico era nulo en el hotel tuvimos que pedir ambulancia para ir al hospital estuvimos 3 dias enfermos en el hotel y no recibimos ayuda del hotel en nada
EDUARDO ARTURO
EDUARDO ARTURO,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Juan Jose
Juan Jose,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Nicole
Nicole,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月20日
Nice people, cheap food
The place is ok to stay for a couple of days, the best is the servicial people, food’s quality is poor or cheap rather said, beds are small and uncomfortable
Jairo H
Jairo H,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Surpreendeu! Voltarei!
Foi excelente! Melhor do que imaginei. Nunca tinha ido na Rede Riu e nos surpreendemos. Tem vários Rius em Cancún. O Palace parece ser o melhor mas podemos usar a estrutura de todos. Eles fazem várias festas durante a semana. Fui na Neon Party e fiquei chocada com a estrutura. Baita festa, pool party, com espuma, dj…
A estrutura do hotel, do quarto, restaurantes são ótimas. A comida é bem OK mas agradou! E as bebidas da pra beber bem. É só saber pedir o destilado de marca hehe. Super recomendo!
Nikaelli
Nikaelli,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Imperdivel
Muito boa , quartos amplos com serviço de limpeza excelente , praia pequena mas gostosa, funcionários alegres e que te deixam uma sensação de ser único. Alimentação farta e com bom nível.ou seja tive uns dias muito agradáveis e para quem gosta várias festas super boas
Emilio
Emilio,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月25日
Watch your stuff!
We enjoyed some things and not ao much on other things. Bed was comfy and views were spectacular! Housekeeping was fabulous. Buffet was good but sometimes lukewarm. Steakhouse and Itaian restaurants ate very good. Beach is tiny and water rough. Party next door is loud
Met two people who while they were in the pool with us had their bag with two IPhonea stolen. Theu traced to a house in Cancun. Obviously staff. Hotel did nothing nor dis the police. Staff told us this happens often and to them too. Another girl we spoke with had her drink spiked and hotel just dumped her in her room. We saw them take her by wheelchair.
This hotel does not take care of their guests. I wont go back.
真實旅客
7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Edison Luiz
Edison Luiz,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月31日
Everything is wonderful
Wenqian
Wenqian,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月31日
Rene
Rene,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月31日
Food is excellent for an all-inclusive resort, entertainment is awesome,you won’t get bored in this resort. Pedro in the check-in counter was very accommodating and effecient and was able to check us in before the time. Junior, the waiter in the breakfast buffet is very attentive. Riu Palace is highly recommended and would like to go back with the kids.