It is an older property, and it shows. Lots of noise from outdoor, concrete entrances. Love the screened in balconies; hate the furniture that could be free from Craig's List. the staff, and the response time for any problems is excellent - we had a towel bar fall off the wall, and they were on it. We had a maid leave a puddle of bleach in one bathroom, causing bleaching of my husband's shorts, and they reimbursed us immediately, and we had another pair delivered to the front desk a couple of days later. The property and rooms are dated - that is their hardest to overcome. The studio suite had no designation between room and bathroom (ew), and had no chair, other than the desk chair. Their water also never got hot for showering. I had the smaller bedroom, and it had no place for me to set my phone to recharge; I brought in a chair from the common room to place them on. Hooks in the bathroom would really help, as the one I had had only a pedestal sink - no countertop to set things on. The sofa in the common area was one that you'd find for free on Craigslist - saggy to the point that I could not sit on it. The kitchen was great, the service to replace things like paper towels and detergents was far beyond a VRBO. We also had the washer/dryer - though small, it was great for what we needed. Again - the staff was excellent!