This place has so much potential, but very disappointed. We have kept a list of issues that we will bring forward to the hotel when we return home, but to start our room wasn't ready until 10pm, travelling with 2 kids (7 & 5) made was very inconvenient, was given 4x $50 vouchers by the kind gentleman at the front desk. It was apparent that they were short staffed (housekeeping, resort restaurant)Though friendly, most staff were not knowledgeable when we had questions and appeared overwhelmed due to staff shortages. We were unaware of a shuttle service that we could have used at the hotel (paid, not the Disney shuttle) until our 4th day rather than wait for Uber. We were informed by the gentleman in the front lobby helping with luggage but front desk had little to no info on this and said "it's available if someone is working tomorrow", when asked if someone is working tomorrow, they said "I'm not sure." Not a reliable source of transportation especially when trying to get to Disney early before the traffic. Pools were nice, waterpark was okay. They had a Gatorland member bring wildlife and a gator to show the kids in the Element Lounge which was one of the highlights. We ended up checking out a day early to stay with relatives at the Sheraton Vista a due to these issues. Had to pay for room services at check in, they came 1x in 6 days. There is lots more unfortunately l. Wouldn't recommend, will not be returning.