The pandemic doomed our Wedding Anniversary travel to Svalbard and in fact we never made it.
Though we had a “nonrefundable” reservation, we were unable to —reschedule—(they are not the same thing!!!) our plans we had travel insurance. We wanted no reimbursement. We just wanted to set a new date. Our Finnair flights plans changed several times, making our stop on Svalbard not possible.
Our disappointment was great. Basecamp, which really does look amazing!!!, would not allow us to reschedule on our original booking. Basecamp offered to send a letter about our not staying in the hotel and so I forwarded that to the travel insurance, which was to no affect..
We were out a thousand dollars and felt there was no recourse in sight.
I really only write positive reviews. This planning was just a victim of Covid and even though I was “vaccinated” (travel insurance), I still got sick (charged the full amount).