Clean and had everything we needed and more. Linens are comfy and luxurious
Misty
Misty,1 晚旅行
旅客真實評論
10/10 好極了
2026 年 4 月 28 日
Very helpful and kind staff! Very convenient transportation. Free breakfast and the beds and pillows felt like heaven! Shower was so big and clean! 10/10!
Jess
Jess,1 晚旅行
旅客真實評論
10/10 好極了
2026 年 4 月 3 日
The staff were so kind and nice! The attention to detail was awesome. The apartment was modern and comfortable. My son and I enjoyed our stay.
Roxanna
Roxanna,3 晚旅行
旅客真實評論
10/10 好極了
2026 年 4 月 23 日
Great communication, shuttle pick up to and from airport. Clean . Friendly staff.
Jackie
Jackie,1 晚旅行
旅客真實評論
10/10 好極了
2026 年 1 月 6 日
Very nice place and amazing service. I will definitely stay there with my family in the future. I love the place
Braulio
Braulio,2 晚旅行
旅客真實評論
6/10 不錯哦
2026 年 5 月 11 日
Room was very clean and functional. Airport shuttle was helpful. Wasn’t pleased however with the customer service.
Heidi
Heidi,1 晚旅行
旅客真實評論
10/10 好極了
2026 年 1 月 25 日
Perfect!
Olivia
Olivia,1 晚旅行
旅客真實評論
10/10 好極了
2026 年 1 月 8 日
Very clean and the amenities were ok. As an American and American phone it was hard to find the location and ordering food. My family liked the apartment very comfortable and felt secured!
Ana
Ana,1 晚旅行
旅客真實評論
2/10 不太好
2026 年 7 月 12 日
We were scammed. After communication with the hotel to be picked up at the Airport, we were driven do an apartment building, not the hotel. Taken up to a room on the 6th floor kitted up to look like to pictures of the room.
After we got there we got a fraud alert for a $7000USD charge to the Fifa store.
Feeling really in danger (super bad neighborhood and no one knowing where we were) we took off, grabbed an Uber back to the airport and slept on a bench for 7 hours. DO NOT BOOK THIS PROPERTY.
Kelly
Kelly,1 晚旅行
旅客真實評論
8/10 非常好
2026 年 5 月 4 日
super complicado la direccion de hoyeles no es el sitio ly nos llevaron a otro sitio con las maletas un edifixuo miy bonito pero perdimos como 3 horas en el checking aunque la gente fue amable
tambien nos querian cobrar por cada maleta por guardarnosla por unas horas despues eel checkin out
Gloria
Gloria,1 晚旅行
旅客真實評論
10/10 好極了
2025 年 11 月 19 日
El apartamento superó mis expectativas, las habitaciones muy cómodas y limpias, el personal amable y servicial, el desayuno estuvo muy bueno. Quedamos muy satisfechos
Damaris
Damaris,2 晚旅行
旅客真實評論
6/10 不錯哦
2026 年 5 月 10 日
Clean, modern room | Secure location | Communication was poor regarding check in, they did not arrange with the building security properly for our arrival | the address listed is not clear, it takes you to another location| they are not prompt regarding communication and clear directions are not provided
Kenisha
Kenisha,1 晚旅行
旅客真實評論
2/10 不太好
2026 年 5 月 15 日
I would never book with this property again. Host did not show up to give access did not answer calls nor messages did not collect me from the airport I which I could give a negative 100. I was not able to stay because no one showed up. Horrible do not book
Rackel
Rackel,1 晚旅行
旅客真實評論
6/10 不錯哦
2026 年 3 月 9 日
It was strange experience. I booked it because is near at the airport. But they broufht me by the car in appartment far away. On the other hand they arranged transfer early in the morning.
Ludmila
Ludmila,1 晚旅行
旅客真實評論
8/10 非常好
2026 年 1 月 19 日
Great clean room with hot showers and nice beds, but somewhat confusing check in instructions on Expedia. We just showed up and checked in without an issue, no pre-check in stuff as listed.
We put our room service outside the door, not allowed, almost got a pretty large charge…
adam
adam,1 晚旅行
旅客真實評論
2/10 不太好
2026 年 3 月 25 日
Wrong address caused confusion checked in at one location, shuttled to the correct hotel. At checkout, staff refused responsibility for keys, even though I wasn’t informed I needed to return them to the other location. I had to rush to catch my flight. Extremely frustrating will never return.
Marta
Marta,2 晚旅行
旅客真實評論
6/10 不錯哦
2026 年 1 月 15 日
Ha sido una odisea saber cual es la direccion del alojamiento, ya que son 2 direcciones alternas y casi pierdo un tour por tener la dirección que sale en la confirmación que envian que esta incorrecta. El alojamiento en si, estan bien. Pero deben mejorar esa parte.
Tomas
Tomas,4 晚旅行
旅客真實評論
10/10 好極了
2026 年 1 月 9 日
This property is perfect for 'solo' travelers having an independent personality. I can't recommend strongly enough to bring your own groceries and do your own cooking; if you rely on deliveries, your food will arrive unpleasantly cold (it happened to me with the breakfast included). There are no short distanced restaurants; some fast-foods are in the other side of the Zoo and require an unconfortable stroll in order to get them.
Alvaro Jose
Alvaro Jose,1 晚旅行
旅客真實評論
2/10 不太好
2026 年 1 月 8 日
The Apartment was very small, and beds were not clean either. There was no hot water for 2hrs, they kept giving excuses. Ultimately we shifted out to another place.
Ajay
Ajay,1 晚旅行
旅客真實評論
2/10 不太好
2025 年 12 月 18 日
The room was tiny, we could barely fit. It was located off site of the main hotel about 15 mins away. It took us almost an hour to check-in and get our room. They gave us the wrong room as well. The breakfast was cold and we had to eat with our hands. This was by far one of the worse experiences we've ever had. Save your money and go somewhere else.
Carlos
Carlos,1 晚旅行
旅客真實評論
2/10 不太好
2026 年 5 月 12 日
Finding the place wasn't easy for the taxi driver. They have a small sign on the wall above a gate. Then you had to push a button for someone to let you in. After I got there the gentleman at the desk told me he had to have a deposit which came to $124.59 U.S. I gave him my Amex card which just worked at a restaurant and I've used several times since without any problems. He said it wouldn't work. After I checked to make sure it wasn't frozen, I told him I could tap and pay with my Chase Sapphire Reserve card. He said OK and it went through. After it was charged he said that I had to give him my credit card number and expiration date. I told him that I won't do that as that's the whole reason for tap and pay is they never get that info. He put me on the phone with who he said was the manager. He told me that if I don't disclose my credit card number and expiration date that I can't stay even though I paid the deposit. So I had to leave without staying.
Daniel
Daniel,1 晚旅行
旅客真實評論
4/10 一般般
2026 年 1 月 29 日
This room is not located in Zona 13. It's located in a questionable part of town. The address listed on the confirmation is incorrect. I'm thankful I didn't get out of the taxi because there is nothing there. I was told that if I had any visitors, they had to meet at the lobby, as they were not permitted to go up to the room. I never actually saw a lobby. When you check in, the attendant takes pictures of the room. When you check out, the attendant comes into the room and takes photos of it. I had to take my breakfast to go, and it consisted of one orange juice, one yogurt, and one apple. I didn't enjoy the experience. The only reason I'm actually giving it two stars is that it was very clean, and the shuttle was punctual.
Angel
Angel,1 晚旅行
旅客真實評論
6/10 不錯哦
2026 年 5 月 4 日
1. This is a difficult property to review as there are some positives but significant negatives that overshadow the experience. Transparency is an issue, as the address you see on this app is not the address you stay at. You are driven several miles away to an apartment building. The building is very modern, clean, and well-secured, given that you appear to be in an industrial area. Read the other reviews here. The issues others cite we experienced as well. Different location, poor communication – never did receive the wifi password. I encourage Hotels.com staff to examine our communication thread. Obtaining food is problematic but solvable with your own initiative and by using food delivery apps at the building's security station.