We were happy to get a ground floor room as we are elderly and have been travelling for weeks so had a lot of luggage. The reception staff were friendly and helpful. The room was comfortable. We enjoyed the use of the spa and the restaurant. Provision of a guest laundry was appreciated especially as we still have a week of travelling.
Room was on 3ed floor check in was delayed by an hour tv in room was not very good room was very hot even with aircon on not very kid friendly not no breakfast or dinner