recently stayed at the Transamerica Executive Congonhas with my wife and two children (5 years and 5 months old). They market themselves as a 4-star hotel, but based on my experience, a 3-star rating would be generous, with several aspects feeling closer to a 2-star establishment. For the price (approx. 500 BRL), I expected much better.
While the service was polite, it lacked attention to detail. Despite having three paying guests, we arrived to find only two bath towels and had to call for another. The toiletries, particularly the soap, were low quality.
The room condition was the biggest issue. The bathroom was very small by Brazilian standards and, concerningly, had visible signs of mold starting to form. The A/C unit was old and noisy (not an inverter); the loud compressor kicking on and off throughout the night made it difficult to sleep.
Breakfast was also underwhelming. For a country with such diverse food as Brazil, the lack of variety was surprising for a hotel of this supposed category.
Overall, this property does not live up to its 4-star claim. It feels like Transamerica was probably a nice and luxurious hotel in the past, but over the years it has become outdated and lacks the glamorous executive prestige it once had.