I've stayed here a few times before and it seems things have slipped since then. Little things - like I didn't get a wakeup call, when I asked for a blanket I was told they don't do those in the summer but would try, what I got was stained, you have to specially request a fridge because the room only has a non-usable minibar, there weren't any bathmat towels so I was given an extra big towel to use. All of these are little but add up. It also would be lovely if there were chairs on the balconies. The staff were great, it just seems that for an expensive hotel in Chicago, these details should be taken care of. Finally, and perhaps it's because I booked here instead of their website, but the room I was given was much less nice than the ones I've been in in the past - it was like being in a much different and cheaper hotel.