I like everything about the property at Palladium Colonial. The room was always clean and bed was made every day. I have no complaints. Love the weather and food.
Kim
5 晚旅行
8/10
L Naturaleza viva me gustó ,El personal en todas las áreas fueron muy serviciales y atentos, pero lo de las habitaciones el aroma de las cobijas fueron desagradables.es lo k no me gustó.
Jesus
5 晚浪漫之旅
8/10
Kavinder
4 晚旅行
10/10
Noelle
1 晚旅行
8/10
真實旅客
5 晚好友同遊
6/10
The resort is nice and spread out. Service is hit and miss. We had excellent seafood and mediocre steaks. In general, decent food at buffets, Argentina, French, Seafood restaurant. Thai restaurant was bad!
I lost a nice thermist at Playa beach, family section. I have been to at least 15 resorts in Quintana Roo and this is the first time I lost an item. I requested for a camera review but people at concierge desk don't seem to care. They never get back to me.
Dien
5 晚好友同遊
10/10
Upgraded stay to VIP guest in TRS Yucatán because of my Expedia membership and it’s absolutely phenomenal experience. Love the food, drinks, night entertainments and unbelievable service by staff.
Been to Cancun and Riviera Maya 5x. The attention to details by staff here to make your stay unforgettable one is unmatched!
We love this place!!!
NOLASCO
7 晚浪漫之旅
10/10
Urpiana
4 晚旅行
10/10
I don’t like buffet at this properties
Linh
3 晚旅行
10/10
Julia
6 晚旅行
8/10
Chantal
7 晚旅行
10/10
The property is so large and beautiful. The food was delicious and there is so many restaurants to choose from. The staff was friendly and I know i will definitely return!
Caroline Esther
5 晚旅行
10/10
Ignacio
4 晚家庭旅遊
2/10
Was involved in Golf cart accident driven by a resort stagg worker that landed me in the hospital for 2 days out of my stay.
Vincent William
4 晚家庭旅遊
10/10
Wonderful stay! We were well taken care of for the entirety of the trip.
Devyn
7 晚浪漫之旅
10/10
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
Jason
7 晚浪漫之旅
10/10
Wild animals roaming freely
Quiet place
Mert
6 晚浪漫之旅
4/10
Robert E.
7 晚旅行
4/10
Room was not ready when we arrived: phone didn’t work, tv didn’t work, bed our grandson was going to sleep on had mold on mattress.
Room old and dirty. We were moved to new room. Portofino rest grossly overcharged us on wine. Never received itemized charges. Future guests should beware of bait & swtch scam with wines at restaurants: very fraudulent. I estimate that we were charged $150-$200 a bottle without knowing prices.
Our bill totaled $658 for 3-4 bottles. We would never purchase wine at those prices. This practice has to stop. Our concierge could not get our bill credited. Shameful Robert Edmonston
Robert
7 晚旅行
8/10
Good maintenance
Yujie
5 晚家庭旅遊
10/10
Marja
7 晚旅行
10/10
Benjamin
7 晚旅行
8/10
Buffet food was average-good. A La Carts were good. Played mini golf, shuffle board. Had couples massage at spa. Went to Bravo & CHIC show. Colonial pool is large, maintained. We managed to get chairs. Hotel has a Hospitality room a guest can use when they first arrive. Rooms are not available until 3:00 pm. The same room can be used on the day you check out (and all hotel amenities) until 6:00 pm.
Sherry
7 晚浪漫之旅
10/10
Wir haben uns sehr wohlgefühlt und die Zeit sehr genossen! Vielen Dank!