希爾頓倫敦希思羅機場5號航站樓飯店

Easy and convenient

Perfect for relaxing before our flight the next day

A fantstic spot to stay. Parking is tight, double parking happens a lot, but the staff are great and the food is superb.

None of the ice machines worked on any floor. Almost impossible to contact anyone via the room phone. No one answered either room service,front desk or the operator. All I wanted was room service but I could have been dying!

My plane was cancelled - I needed to stay at airport over night - went onto Hotels.com - the hotel was listed as being at Terminal 5 where I was and also flying out of the next morning. As I have often stayed at Hilton's, I booked thinking I could walk there - then I found out that it was 1.2 miles away and it was a hassle getting there. Called Hotels.com and the hotel to get release so I could stay at the Sofitel which was right there. Hotels.com said they could only do so if the hotel released it - they refused. The manager tried to make it up to me, but quite frankly the hotel was not very good - there was urine in the toilet bowl and the executive lounge food offerings were very poor.

Wanted a quite Bday and that’s what I got with lovely friendly bar staff and waiters. Staff at reception were also friendly. Room was lovely and comfortable. To my surprise a slice of cake with candy stick and strawberries was sent to my room. This was a surprise as I just mentioned Bday to reception staff on arrival. Lovely thought and gesture. I will definitely go again.

Nice Hotel good location for Heathrow when you have an early flight , good restaurant especially Mr Todiwallas Kitchen .

Check in was quick. Room was clean but dated, bathroom was a good size, the bed was quite firm and comfortable but the pillows are not. There is a lot of aircraft noise, first hotel I’ve stayed in the area with noticeable noise.

The Hotel is excellent, the location good, unfortunately some staff forget this is a “hospitality” industry and my experience in the lounge was most unpleasant when I asked for fish and chips. I had to remind the waiter that the Hilton is a reputable hotel and that I had not just walked in off the street, but had been staying in an executive room for 9 nights. He brought me the beverage but demanded full payment before he served the food! Annette.