Not sure what to call this, I guess I'll go with poor customer service. Before travelling, I emailed the property manager asking if they supply coffee "pods" for the coffee machine in the fully stocked kitchen, like many hotels/motels do. He replied that they supply a small number of complimentary pods. When we got to the apartment, there were no pods, so I asked again via email and got the response that they do not supply coffee pods. Them suppling the pods, or not suppling the pods is not the issue I have with the property management. I specifically asked in advance, so I could prepare either way and got a wrong answer.