Cleanliness very low.
Photos were very inaccurate as rooms were old and definitely not 5* quality. Bathroom…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
Nicoleta, 4 晚家庭旅遊, 2021年07月21日
Lovely place very friendly staff . Sea and scenery stunning. Food decent . Service was a bit slow but only because they were understaffed but those there worked amazingly hard . Did not want to come home .
Kate, 6 晚家庭旅遊, 2020年10月02日
Not 5 star hotel, but a great 3 star hotel. The staff is super hard working. The rooms and lobby are extremely dated. The pool and restaurant were recently updated and very nice- but an extreme contrast to your rooms. It was the most uncomfortable hotel room I had every stayed in. Double beds shoved together, threadbare towels, beach towels you had to use a laminated ticket to trade for them, the food at the restaurant was not up to a 5 star standard and over priced. No iron in the room and I had to ask for it and only allows 1 hour with it. Very weird. However the staff is soooo nice and the poolside and beach service are excellent. The sea water is nice and warm (bring water shoes big rocks) A good budget friendly option.
Elena, 6 晚浪漫之旅, 2020年09月18日
The hotel staff was excellent the food was great for breakfast the beach was to die for
thomas, 2 晚家庭旅遊, 2020年07月11日
Kassandra Palace´s rating as a five star hotel is questionable. It appears an old and moderately managed hotel. We stayed in their executive room. It did not appear as a five star hotel room that we expected. Simply, it was not comparable to rooms we remember from other five star hotels. For example, the room´s shower, furniture, and overall impression were appropriate to a 3+ rating. Further, the elevator is too old, small, slow, and requires a time to arrive. In our consideration, we overpaid our stay there. The hotel´s outside environment (e.g., green areas, beach) looks better and nice. Breakfast is very good.
5 晚旅行, 2019年08月21日
Property is relatively old, with a very nice outdoor space but a very average management. You can find better with the same money.
3 晚家庭旅遊, 2019年07月21日
The beach is nice and the garden of the property is beautiful. However this hotel isn’t as luxurious as it depicts. It’s dated and they will try and squeeze every last euro out of anyone. No complimentary water at the buffet dinner which is bizarre. A bottle was 4.50 euro. No complimentary anything throughout the whole 5 night stay. Staff are nice. This hotel just needs to step up its game in terms of luxury. Keep searching when wanting to book a hotel around here. It’s beautiful but not worth the costs of coming to this hotel. Sadly disappointed. Also did get food poisoning from the on site taverns fish which was not acknowledged.
Nadia, 5 晚好友同遊, 2019年07月19日
The air conditioning through out the entire facility did not work well. Our room was very hot even at night
4 晚家庭旅遊, 2019年07月19日
This hotel is very old and run down. Definitely not a 5 star. Arrived into room and the aircon was making a very loud sound and the room had a bad mouldy smell. I went to reception and asked for another room but was told there were no rooms available in the category I booked. I had to wait 2 hours for aircon to get fixed and the cleaners to deal with the smell. Went to have a shower and the shower head was corroded and the water was spraying everywhere. Reported it to reception but couldn’t get anyone to replace it till the following day. Next day went to have a shower and there was no hot water. I complained to the Guest Service manager but no satisfactory outcome. They should be embarrassed to rate this hotel as 5 star.
Andrew, 3 晚浪漫之旅, 2019年07月16日
The only good thing about KassandraPalace is excellent weather and sea! Realistically it is a 21/2 star hotel that's why the low rating. If they claimed a 3star I would most definitely give excellent rating, but if you claim a 5star and there is no AC...?! Food, i wont even go there....Staff, they try to put the smiles on but if you ask for a glass of water they get annoyed! I wonder when the real busy season is how they handle it.
Jok, 5 晚家庭旅遊, 2019年06月17日