Hotel is amazing, and we truly enjoyed our stay. The property itself is beautiful, the atmosphere is luxurious, and the staff were always kind and attentive — a true 5-star experience in many ways.
However, the management could handle things better. Our main issue was that we booked a Grand Teton Suite, which was important to us as we were celebrating our anniversary. That specific suite was priced about $300 more per night — over $1,000 extra for the stay with taxes and fees — but we were given a Vista Suite instead.
When we raised our concern, we were told that the suite we were in was a Grand Teton, which we later confirmed with other staff was NOT true. We were promised a room change, but it never happened, and the issue was never followed up on.
It wasn’t about the room itself — all the suites are lovely — but about transparency and honesty.
We felt fooled — it was obvious that the room faced a completely different direction and was not the one we had booked and paid extra for!
It’s disappointing to feel misled, especially at a five-star property where you expect the highest level of professionalism.
Aside from that, everything else about our stay was wonderful.
