Our rooms ac was not working well. It was hot. I called the front desk and Karen said she will be right up to check it out. She wasted not time and checked it out, went downstairs and said she will move our rooms, told us to pack our stuff. Up graded us to a king executive suite with a balcony and microwave, and complimentary breakfast. Karen is the best. I have to shout out Lisa too, they are very nice and friendly at the front desk, especially checking in.