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The Balkan Jewel Resort, Trademark Collection by Wyndham

4.0 star property
Razlog ski hotel with spa and free ski shuttle

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Balkan Jewel Resort, Trademark Collection by Wyndham

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Front of property
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Pool
    Pool
  • Ski facilities
    Ski facilities
  • Gym
    Gym
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free supervised childcare
  • Free area shuttle
  • Free ski shuttle
  • Free shopping center shuttle
  • Ski rentals
  • Ski storage
  • Ski passes
  • Fitness center
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
The price is NT$2,240
NT$2,441 total
includes taxes & fees
Nov 30 - Dec 1

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Studio, 1 Twin Bed

Premium bedding, memory foam beds, in-room safe, desk

Deluxe Studio, 1 Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 50 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Premium bedding, memory foam beds, in-room safe, desk

Room, Multiple Beds, Accessible, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 85 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Premium bedding, memory foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 60 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite, 1 Twin Bed (Attic)

Premium bedding, memory foam beds, in-room safe, desk

Family Suite, 1 Twin Bed (Attic)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
  • 65 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

Premium bedding, memory foam beds, in-room safe, desk

Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dining table
  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Twin Bed

Premium bedding, memory foam beds, in-room safe, desk

Studio, 1 Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 45 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Studio, Multiple Beds (Superior Studio)

Premium bedding, memory foam beds, in-room safe, desk

Superior Studio, Multiple Beds (Superior Studio)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds (Superior Studio)

Premium bedding, memory foam beds, in-room safe, desk

Deluxe Studio, Multiple Beds (Superior Studio)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Beds

Premium bedding, memory foam beds, in-room safe, desk

Luxury Villa, Multiple Beds

Highlights

Furnished patio
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 120 sq m
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

View all photos for Studio, 1 Twin Bed (Attic)

Premium bedding, memory foam beds, in-room safe, desk

Studio, 1 Twin Bed (Attic)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Family Suite, 1 Twin Bed

Premium bedding, memory foam beds, in-room safe, desk

Family Suite, 1 Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 65 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Family Room, 1 Twin Bed

Premium bedding, memory foam beds, in-room safe, desk

Family Room, 1 Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dining table
  • 60 sq m
  • Sleeps 5
  • 1 Twin Bed

View all photos for Club Studio, 1 Twin Bed (Attic)

Premium bedding, memory foam beds, in-room safe, desk

Club Studio, 1 Twin Bed (Attic)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
Dining table
Flat-screen TV
  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 Twin Bed

Premium bedding, memory foam beds, in-room safe, desk

Deluxe Suite, 1 Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Connecting rooms available
Free cribs/infant beds
Kitchenette
Full-sized refrigerator/freezer
  • 60 sq m
  • Sleeps 6
  • 1 Twin Bed

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NT$1,872 total
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About the neighborhood

Map
Razlog Valley, Razlog, 2760

What's nearby

  • Pirin Golf and Country Club - 6 min drive - 2.7 km
  • Vihren - 14 min drive - 11.9 km
  • Bansko Gondola Lift - 15 min drive - 12.1 km
  • Bansko Ski Resort - 19 min drive - 13.3 km
  • Ski Bansko - 42 min drive - 18.7 km

Getting around

  • Sofia Airport (SOF) - 140 min drive
  • Free area shuttle
  • Free shopping center shuttle
  • Free ski shuttle

Restaurants

  • ‪Слънчевата Механа - ‬10 min drive
  • ‪Casa di Papi - ‬10 min drive
  • ‪Тенекията - ‬9 min drive
  • ‪Riverside Pub - ‬10 min drive
  • ‪Канчето (Kancheto) - ‬10 min drive

About this property

The Balkan Jewel Resort, Trademark Collection by Wyndham

The Balkan Jewel Resort, Trademark Collection by Wyndham features a free ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. There's an indoor pool and an outdoor pool, and in-room conveniences include sofa beds and refrigerators. Ski passes, storage, and rentals are also available.

Languages

Bulgarian, English, Greek

At a glance

Hotel size

  • 160 rooms

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: anytime
  • Contactless check-in available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 8:00 AM - midnight
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • A printed booking confirmation must be presented at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 16

Children

  • One child (7 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request

Offsite

  • Free area shuttle within 5 km
  • Free ski shuttle
  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Free local shuttle
  • Playground
  • Free supervised childcare/activities

What to do

  • Horse riding/rentals
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby
  • Sledding nearby

Working away

  • Meeting room
  • Computer station
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Ski equipment rentals
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room
  • Hardwood flooring in room

Ski

  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Single sofa bed
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchenette
  • Stovetop
  • Oven
  • Cookware, dishes, and utensils
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 20 per day
  • Children's club access is available for an extra charge

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a first aid kit on site.
This property accepts major credit cards, debit cards and cash.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.
Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability.

Also known as

Balkan Jewel
Balkan Jewel Bansko
Balkan Jewel Resort
Balkan Jewel Resort Bansko
Balkan Resort
Balkan Jewel Resort Diamond Resorts Bansko
Balkan Jewel Resort Diamond Resorts
Balkan Jewel Diamond Resorts Bansko
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort Razlog
Balkan Jewel Razlog
Balkan Jewel by Diamond s
Razlog Balkan Jewel Resort and Chalets Aparthotel
Balkan Jewel Resort Chalets Razlog
Balkan Jewel Resort Chalets
Balkan Jewel Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets Razlog
Aparthotel Balkan Jewel Resort and Chalets
Balkan Jewel Resort and Chalets Razlog
Balkan Jewel Chalets
Balkan Jewel Resort by Diamond Resorts
Balkan Jewel Resort
Razlog Balkan Jewel Chalets

Frequently asked questions

Does The Balkan Jewel Resort, Trademark Collection by Wyndham offer free cancellation for a full refund?
Yes, The Balkan Jewel Resort, Trademark Collection by Wyndham does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Balkan Jewel Resort, Trademark Collection by Wyndham?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at The Balkan Jewel Resort, Trademark Collection by Wyndham?
Sorry, pets aren't allowed.
What are the check-in and check-out times at The Balkan Jewel Resort, Trademark Collection by Wyndham?
Check-in start time: 2 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at The Balkan Jewel Resort, Trademark Collection by Wyndham and nearby?
Have fun with onsite winter activities like skiing. Additional recreation nearby includes hot springs, spelunking, and ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Balkan Jewel Resort, Trademark Collection by Wyndham also has an outdoor pool, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near The Balkan Jewel Resort, Trademark Collection by Wyndham?
Yes, there's an onsite restaurant.
Does The Balkan Jewel Resort, Trademark Collection by Wyndham have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, an oven, and a refrigerator.

The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Nice place
We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.
Adar, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing property. Will be back! Thank you
Lyubomir, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.
Veselka, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.
igor, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

DANIELA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

timothy, 5-night trip
Verified Expedia guest review

10/10 Exceptional

jerzy, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Atanas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
5-night family trip
Verified Expedia guest review

4/10 Fair

the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Stayed for a weekend ski
Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Kwok, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Good budget stay at bansko area
nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.
Verified Hotels.com guest review

4/10 Fair

Wouldn't recommend it
The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent experience
The hotel was amazing, the staff were very welcoming, friendly and helpful throughout our whole stay. The location was nice and quiet, but the shuttle busses that the hotel offers to Bansko makes it so convenient for a perfect holiday. Easy to get to the ski resort, and relaxing.
Verified Expedia guest review

10/10 Exceptional

Excellent stay
Amazing. Everything was perfect.
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay
Everything was amazing. The only bad thing was that on the day when we were leaving the guy at the reception charged us for the bathtubs for the pool. He told us that it is not a deposit, but a charge for using them. Our friends were staying at the same time in the hotel and the girl at the reception returned their deposit for the bathtubs. It was obvious that he is not following the same policy, whether it was for his personal interest or no, I would recommend that the hotel makes sure that employees refrain from such behavior, as our stay was really amazing and it is sad that things like this ruin both the reputation and all the hard work that a lot of other staff put into.
Verified Hotels.com guest review

10/10 Exceptional

What an amazing, fantastic experience!
Our stay at the Balkan Jewel Resort was an amazing experience, so relaxing and so delightful! The hotel is very modern, spotlessly clean and filled with all the amenities you need. We stayed at the Amber building and had a marvelous view of the Pirin mountains and our room was very nicely decorated. The room, which was the smallest one offered, was huge, with a large bathroom and a very spacious balcony. The kitchenette is very well equipped and the fridge is quite big. The spa and the newly opened indoor pool are excellent, we used them every day, they were very clean and relaxing! The hotel staff are very friendly and accommodating and an additional bonus to our stay was the free shuttle service to Bansko and other places, which we used a lot. The game room area is very good and we played a lot of pool in the evenings. The hiking trails start at the vicinity of the hotel and there's a golf course just above it. All in all, we can't wait to go back to the Balkan Jewel, which is an excellent value for money and gives you so much luxury and comfort! A big thanks to all the folks who work there, that made our stay so amazing!
Verified Hotels.com guest review

10/10 Exceptional

Great value for money
Excellent experience two years in a row.. Will go back definitely!
Verified HotelClub guest review

8/10 Very Good

Verified Hotels.com guest review

10/10 Exceptional

The Balkan Jewel was amazing! we loved it. Went in summer to hike in the Pirin Mountains - the location is good for this, but it is very quiet around which suited us (not many restaurants/bars in summer). The room was lovely and great views from the balcony, the staff were really friendly. We had a massage and it was amazing - the guy really knew what he was doing, probably the best sports massage I've had in years and I go often. Only negative was the food in restuarant wasn't amazing, frozen pizza I'm sure, but you have a little kitchen so can just cook your own. I'm looking forward to going back next year!
Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

8/10 Very Good

Overall it was ok.
Overall it was ok. The first night when we arrived was very cold, probably they have problems with insulation, but I slept for the first time with a head cap at a hotel. The hotel staff told us that they have nothing to do, beacause they sleep in a same situation (big minus!!!), although they could give heat 1-2 days before since it was -10 degrees outside. After the 2nd day lunch the apartaments was quite heated and it was ok. The hotel is a bit far from the resort and slopes, but is comfortable overall. Advantages such as: games room, breakfast ok, equipped apartments.
Verified Ebookers guest review

10/10 Exceptional

Nice nice hotel
Very kind people on reception desk , in the restorant and beautifull view from my room
Verified Hotels.com guest review

8/10 Very Good

great mountain view
well maintained aparthotel; great mountain view; nice outdoor pool but small for the capacity of the hotel
Verified HotelClub guest review