We arrived to find the hot tub out of service which was the main reason we booked this hotel. Pretty disappointing but the manager was super nice about it and it is what it is. At least the pool was still open. Then we got to our room. It smelled terrible. Not sure why so we told the manager who apologized and gave us a different room.
Then we went to dinner and came back looking forward to pool time. I double check that it was still open and the posted sign said it was open 6am-Midnight. Great. We changed into our suits and when down. Only the pool was now closed. It was 11pm. When I asked Tyler at the front desk why it was closed he said ‘Yeah, it closes at 11’. I asked why when the pool has a sign clearly posted that said open until midnight. He replied, “ I don’t know what the sign says. I e worked here for a year and we close it at 11. I pressed further stating that that is false advertising and I was looking forward to spending time with my family at the pool. He basically said oh well you can go back to your room and spend time with them there. He was very sarcastic and rude to me and I was shocked at his attitude. Absolutely no customer service skills. He basically took a disappointed customer and turned me into a very angry and offended one. We will never stay here again. What a crappy way to spend our night in Lexington. He told me I could call corporate if I had a problem. I said I would and asked for the number. He said, well you can google it.
Therese
Therese,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Only cleaned room once.
Joseph
Joseph,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Clean rooms, friendly staff, good location, decent breakfast. No complaints with anything.
Michele
Michele,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 30 日
Cheryl
Cheryl,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 29 日
Great place to stay
Great place to stay at a great price! Our room included a kitchen, living room, large bathroom, and 1 bedroom. The bed and linen were super cozy. The facility had a great indoor pool and nice hot tub. My only complaint was the subpar continental breakfast and a weird smell in the hallway outside of our room (thankfully we couldn’t smell it inside our room.) We would definitely stay here again.
Brandy
Brandy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Brandi
Brandi,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 21 日
Solid stay
Staff was super friendly, everything was clean and the location was great.
Jamie
Jamie,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
Was a great stay
Jake
Jake,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 9 日
Nice property close to everything.
We are local to this hotel and will stay every now and then just to get away. Hotel is very nice. Suite like rooms. Hotel is always very clean and very comfortable. The one thing that made us lower our rating this time was they have started charging for parking three dollars a night. Don’t understand the need for this considering the hotel is not sharing a lot with other properties not located in town Plenty of places for people to park.
Ronnie
Ronnie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
We travel from GA to KY for Christmas and family birthdays every spring in Dec, Jan and March and we always book the same hotel the last couple years. The rooms with the kitchenettes are nice with the pullout couch for our family of four. The heated pool and hot tub are a must at the end of the night. Breakfast is great and staff is always welcoming.
Melissa
Melissa,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 1 日
Everything was very clean. The toilet was slow filling between flushes. I mentioned it to the front desk on our way out and it was fixed when we returned. Breakfast was fairly plentiful, but appeared to be prepackaged and heated in a microwave resulting in everything being rubbery or dried out. Fortunately, my husband and I aren't that insistent on having breakfast included.
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 28 日
Angi
Angi,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 24 日
Nice room
Room could have been cleaner only complaint, mirrors were dirty and there was a hair in our sink as soon as we got there, perfect other than the cleaning could be a little better
Robyn
Robyn,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 23 日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 22 日
Front desk staff were very courteous and accommodating. Rooms clean and comfortable.
Jennifer
Jennifer,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 19 日
Nice stay
Lauren
Lauren,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
It was convenient from the airport and the staff was friendly.
Delphine
Delphine,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 9 日
Shaun
Shaun,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 2 日
Stayed during hurricane recovery
Aaliyah
Aaliyah,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 18 日
The staff were very friendly, the rooms spacious and clean. The area is safe. And good food options available within walking distance.
Danna
Danna,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 7 日
Bud
Bud,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024 年 11 月 30 日
It was just ok
It was a beautiful Hotel for my family and I. Only thing was.. the pool was supposed to be heated. It was freezing. The pull out bed for my kids to sleep on was caving in on one side. It didn’t come with blankets or pillows only a mattress. The main bed was hard as a rock. No night lights so it was pitch black for my visually impaired son at night. The ladies at the front desk were very pleasant. Hot tub was nice. Room was beautiful. I don’t think we would be back.