The BlackHawk was a charming, older, but renovated hotel. Its location was ideal for attending a downtown Davenport event at the next door Adler theater. I found the staff at the hotel reception desk, Bix Bistro and the Coffee Shop to be very helpful and friendly. For an Autograph Hotel, however, there was some room for improvement in several areas: rooms had no recycle bin (not eco-friendly), no makeup or magnified mirror, ice machine broken had to call for room delivery, room had no pens or pads of paper available for notes. Perhaps most disappointing was inadequate staff at the in-house Bix Bistro. We had to wait almost 10 minutes for a receptionist to show up at the restaurant reception desk to seat us for our reservation, and the few staff available (though friendly, apologetic, and efficient) were simply not enough to take and deliver orders promptly (the bar area was well staffed, not the
restaurant). Because of these delays we did not have time to order a full meal before the concert, although the appetizers we did order were delicious. I felt sorry for the wait staff who were doing the best they could with insufficient help.
