Room & Cleaning Disaster: Upon entering the room, basic amenities like towels and slippers were missing, and we were informed that towels required an extra charge. The linens were stained, and the room was NEVER cleaned during our entire stay. The furniture was falling apart, and there were only a few hangers in the closet. The curtains were old and worn, barely closed, and did not block the light. Don't be fooled: NONE of the advertised amenities like kettles, cups, or tea/coffee shown in pictures were provided.
Staff & Service: The employees were extremely rude, indifferent, and sullen. The receptionist's attitude, in particular, was very unsettling. Far from being helpful, the staff made every interaction more difficult.
The Food Was Utterly Awful: It was the worst hotel food I have ever encountered. Everything was bitter and loaded with heavy, unidentifiable spices. The desserts at the open buffet were clearly made from the cheapest possible ingredients. It was impossible to find even decent fruit at the supposed "all-inclusive" buffet.
Unusable Pool: The pool was so poorly maintained that it was completely unhygienic and we could not use it.
Deceptive Info & Extra Charges for Everything: They even asked for an extra payment for beach towels. Despite "airport transfer available" being advertised on their website, they demanded an excessive fee for the service.
Terrible Internet: The internet speed was incredibly slow, making it practically unusable.
