2/10 不太好
2025年3月13日
Communication is lacking . . .
Do to a need to make an adjustment and report to a military installation a day early, we attempted to contact the hotel by both email and phone to let them know we could not make it and to ask if we could change our reservation by a day. We did not receive the requested phone call, the response from management was delayed nearly 24 hours and the cancellation process on Hotels.com did not work. Three times I tried to send a cancellation as a courtesy so that the manager could use the room if there was a late arrival, but the app did not work. Hotels.com is still sending survey questions about check in, etc . . . I have had good luck with hotels.com in the past. This trip did not live up to it, especially with communication. This is concerning as this is the second trip in a row that we have had communications issues.
Scott
Scott,1 晚家庭旅遊
Hotels.com 真實旅客評語