I liked the activities available each day
The staff was great updating you with the daily schedule and always invited you to participate
The pools and beach area were also nice. Our room needed updating (especially the bathroom) and felt it could have also been cleaner. We did get pretty burned out on the buffet but did utilize 3 of the onsite restaurants.
Stephanie
Stephanie,5 晚家庭旅遊
Travelocity 真實旅客評語
8/10 非常好
2025 年 2 月 17 日
This property is top tier . The food was exceptional with a lot of options . They have a whole lot of staff and they were professional. The only thing I had a problem with was them trying to get me to sign a club package for future travels of which I refused .i think Expedia gives a better deal
Diedree Bethune
Diedree Bethune,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
Margarita
Margarita,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 15 日
Amazing
Shemar
Shemar,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 13 日
Everything
Daniel
Daniel,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 10 日
I wanted to love our vacation but just couldn’t. From arrival, it took almost 3 hours to get our room- two hours past official check in time. Then the pool water was extra cold- and the ocean wasn’t much better. Of the 3 pool options - 1 large pool was closed for most of the week broken. The food was just ok, nothing truly outstanding.
The positive part of our vacation was breakfast each morning - our server Kelisha was fantastic! She made my girls smile every morning, took wonderful care of us and was such a pleasant person. The girls loved to give her hugs and tell her their plans for the day.
Our room was also large and worked well for us as a family of four. Not everything in the room was up to date one but it was comfortable for our stay.
Taylor
Taylor,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 4 日
Most staff were very pleasant, some were not at all happy.
Donna Louise
Donna Louise,7 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 2 日
Pros: Staff is wonderful, cheerful and accommodating. Beach is nice and activity staff is fun.
Con’s: Room was not ready on time. Room view was not as described even after paying more. Food was ok,but very repetitive. The corporate greed is hard to overlook. They have no bottled water to “save the environment” so it’s your job to fill your glass bottles which are only located in your hallways. The hotel room had no working outlets which had to be fixed. When I told the front desk they said “ you must have used the hairdryer on high” which I replied it’s your hairdryer you provideThis was our first time staying with this brand of hotels. We have stayed at easily a dozen all inclusive places and this was the first time we got tricked and trapped into a presentation. Most concierge help you book dinners and excursions. Not Iberostars. Their purpose is to get you to agree to a free breakfast at a better level hotel next door. Once you agree then they will trap you. Ours went 120 minutes. At least that’s what happened to us. It’s like a car dealership they send 4 different people at you to get you to sign up for a 15-30 year commitment requiring nearly 10k down today type of deal. When my wife and I said we didn’t have the $9,400 they needed today the manager told me I did have that much and I could sign up but I was choosing not to. Just like when buying a car it would be nice to think about it but they threaten you that the deal is no good if we don’t hand a check over now.
Chris
Chris,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
damon
damon,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 31 日
Overall, the property was nice. The rooms were outdated and there was a musty smell in the hallways. The staff and service were not what we expected and often the staff seemed "put out" when you ordered food or drinks. With that said, the beach and pool were fabulous!
Christopher D
Christopher D,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 30 日
Eric
Eric,7 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2025 年 1 月 30 日
The food and vibes were great! The bars and entertainment were top notch. Ruth and Stretch and all the staff and performers were great. Also met a very friendly employee named Maurice who was doing really good job. All around great experience. Hope to come back again soon!
Jonathan
Jonathan,6 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 27 日
I though the pool and beach were beautiful. Some staff were very friendly, and others not friendly at all. The shower was old and not nice in the room. The Samurai restaurant was impossible to get a reservation at and the staff at guest services kept telling us conflicting information when trying to make one.
Kaitlyn
Kaitlyn,3 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2025 年 1 月 27 日
The level of rudeness and laziness of the staff destroys any chance this resort has of being a desired location. The first night I was locked out of my room for four hours while they tried to repair the lock same thing with every night we stayed there at the locks constantly broke. We were told on the second night that if we left a room, we might not be able to get back in and the manager said what do you want me to do about it there’s nothing I can do.. the bartender in the main hall around 10 PM. Just stand there. I thought tipping would fix this. It didn’t matter how much I tipped these people. They were still rude. Still lazy which absolutely destroyed the experience. I had to go searching around the hotel for water bottles that was supposed to be in the room, basic necessities, they could care less
Donald
Donald,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 23 日
Vladimir
Vladimir,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 18 日
Great resort for families.
Christopher
Christopher,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 18 日
It was a nice place. Clean and a lot of dining options/alcohol to drink
William
William,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
Iberostar resort is beautiful in every way. The people are the friendliest always willing to cater to your every need. The food was ok, I liked the buffet better than some of the restaurants. Had a wonderful time and would definitely return.