Stayed in a premier suite. The Namsan hill view was excellent. All services and room…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
季節性游泳池於 6 月至 9 月開放。
游泳池的開放時間為 10:00 至 18:30。
Please save your money. If you are looking for a nice high end hotel, use the new Lottel Signiel Tower hotel. If you prefer location, Shilla hotel is more classy. The only reason to stay at the banyan tree is the outdoor pool which is really expensive. However, everything else is not worth it. VIP benefits stated by Expedia are meaningless at this hotel. We had the suite but it literally had no windows. A window in the bedroom but opened to some wall. Asked for some service such as extra coffee capsule but took forever. Wanted to use the golf range but they charged us. Wanted to use the indoor pool after checkout but they said no. There is a kids club but can't be used by hotel guests. Some of the food was served rather cold. Other food such as vegetables were noticeably dirty. In general, this is a club for members. If you are visting, I highly recommend the other hotels mentioned above. Staff are somewhat rude. There are some expectations for a high end hotel and they have failed in many ways.
1 晚家庭旅遊, 2020年09月21日
Great hotel for family with great service. Little expensive but very private. Also with Gold Membership our family received a room upgrade
1 晚家庭旅遊, 2020年05月04日
Considering this is a 5-star hotel, I expected punctuality, to say the least. However, our check-in was delayed by 50 minutes, and their reason was because housekeeping wasn’t ready, which is an unreasonable excuse. By the time we got to our room, the shower booth was still wet (I assume it was from the cleaning), which left us unpleasant. On a different but related note, room service was horrible. I’ve had better tasting food at my neighborhood restaurant, and french fries we ordered were not crisp. McDonald’s has better fries than this place. For a 5-star hotel, I don’t think the expectations I had were extremely high. Just be punctual and elevate the food quality, at least better than that of McDonald’s.
1 晚旅行, 2020年01月24日
Worth every penny! Location is amazing, you're in the city, about a mile from Itaewon and below Seoul Tower, but you feel like you're in a private setting as well, away from the hustle and bustle. The views from the room are unbeatable. One of the most spacious rooms I have ever stayed in. The facilities and amenities are unbeatable. The staff was extremely helpful and gracious.
2 晚浪漫之旅, 2019年10月14日
It was clean and service desk was very helpful. Location was really off but I got the rental car so it was not a big deal.
1 晚旅行, 2019年09月22日
all the baby equipments were prepared. thanks about it
1 晚家庭旅遊, 2019年06月17日
Charming staff. Great massages at the spa. The room decor was dark but the room well laid out.
4 晚家庭旅遊, 2019年05月01日
Staff was very kind, good location
EUNKYUNG, 1 晚浪漫之旅, 2019年02月12日
- $60 for extra single bed - Once a month there is a maintenance day which cannot use their pool (even though I paid almost $600/night in this resort could not use - Wish to know when I decided to book but no infomation was given) - There is a huge bath inside of room but have to ask service when we need to change water temperature
sangyong, 1 晚家庭旅遊, 2018年12月03日
Nice room Good service
ROBERT, 3 晚商務旅行, 2018年11月04日