我是否可以免費取消蓬塔卡納Zel全套房全包飯店的預訂並收到全額退款？

可以，蓬塔卡納Zel全套房全包飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

蓬塔卡納Zel全套房全包飯店是否有游泳池？

是的，住宿提供2 座室外游泳池。旅客可以使用游泳池，開放時間為 09:00 至 18:00。

蓬塔卡納Zel全套房全包飯店是否允許攜帶寵物？

可以，歡迎狗入住，最多共 2 隻。收取每晚每隻寵物 DOP3150 的費用。可能會有某些限制，詳情請洽住宿業者。

蓬塔卡納Zel全套房全包飯店是否提供停車位？

是的，住宿提供免費自助停車服務。

蓬塔卡納Zel全套房全包飯店入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：任何時間。退房時間為 12:00。提供零接觸退房服務。

蓬塔卡納Zel全套房全包飯店是否附設賭場？

此住宿沒有賭場，但阿瓦隆公主賭場 (開車 8 分鐘) 就在附近。

蓬塔卡納Zel全套房全包飯店和附近有什麼好看好玩的？

住宿提供排球等活動供您體驗，另外也可以到附設的高爾夫球場上練習一下揮桿。住宿還有提供其他娛樂活動，例如健身課程和瑜珈。好好做個 Spa 放鬆一下，或在附設的 2 座室外游泳池裡任選一座來游上幾回。蓬塔卡納Zel全套房全包飯店還具備3 間酒吧、土耳其浴以及Spa 服務。

蓬塔卡納Zel全套房全包飯店內部或附近是否有餐廳？

是的，此住宿附設 4 間餐廳，具有露天用餐環境、日本料理和泳池景觀。

蓬塔卡納Zel全套房全包飯店有附設私人浴缸的客房嗎？

是，每間客房都有室外私人浴缸。

蓬塔卡納Zel全套房全包飯店附近的環境怎麼樣？

蓬塔卡納Zel全套房全包飯店位於巴瓦洛，走路只要短短 12 分鐘就能抵達Cocotal高爾夫球鄉村俱樂部。

蓬塔卡納Zel全套房全包飯店住宿資訊、相片和旅客評語

Q: 我是否可以免費取消蓬塔卡納Zel全套房全包飯店 的預訂並收到全額退款？

可以，蓬塔卡納Zel全套房全包飯店 在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

Q: 蓬塔卡納Zel全套房全包飯店 是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: 蓬塔卡納Zel全套房全包飯店 有附設私人浴缸的客房嗎？

是，每間客房都有室外私人浴缸。

Q: 蓬塔卡納Zel全套房全包飯店 附近的環境怎麼樣？

蓬塔卡納Zel全套房全包飯店 位於巴瓦洛，走路只要短短 12 分鐘就能抵達Cocotal高爾夫球鄉村俱樂部。

10/10 好極了

2025 年 11 月 3 日

Una excelente y encantadora experiencia. El Spa AUA es una maravilla, un cálido recibimiento por Genesis y una fina atención de parte de Micaela. Además, nuestros Hots Alvaro y Andres nos trataron de maravilla. Siempre atentos y brindadonos y trato preferencial. En el bar y los Buffets nos atendió Leticia con un trato humano y exquisito. 1,000 x 1,000 recomendado.

Dickson，2 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 3 日

El personal excelente , la habitación muy cómoda y bonita

María Fernanda，5 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 11 月 2 日

Good facilities

Andrew，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 1 日

O custo/benefício desse hotel é fantástico. Hotel novo, atendimento impecável, quarto imenso e muito limpo e comida se qualidade. Comidas e bebidas são de qualidade superior. O atendimento do nosso concierge Carlos foi sensacional. Gerente Alexis impecável no tratamento conosco. Ambiente do hotel é lindo demais.

Alex Fernando，5 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 1 日

Very comfortable and staff very friendly and helpful

Jose，5 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 6 日

Wendy，1 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 21 日

Mangelnde Essensmöglichkeiten wg. Nebensaison

Sehr freundliches und hilfsbereites Personal. Allerdings war oftmals am Mittag das Buffet einfach geschlossen wegen mangelnden Gästen, so dass ich an den Strand ausweichen musste. Und dies, obwohl ich all-inclusive gebucht habe. Zuerst falsches Zimmer bekommen, mit Durchgangstür zu einem anderen Zimmer mit fremden Leuten, dies geht doch nicht. Man hört alles. Dies müsste so kommuniziert werden, in der App steht bei "Zel Suite" jedoch nur, dass Zimmer mit Verbindungstür vorhanden sind und nicht, dass dies bei ALLEN der Fall ist!

Warren，7 晚商務旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 23 日

Schönes neues Hotel

Sehr freundliches, aufmerksames und hilfsbereites Personal. Grossräumiges gepflegtes Zimmer mit Liebe zum Detail. Was dem Hotel fehlt ist ein kleiner Laden mit dem Nötigsten zum Einkaufen (z.B. Toilettenartikel, Sonnencreme etc.). Die Hauptstrasse zu den Hotels (Avenida Barcelò) ist katstrophal mit vielen Schlaglöchern. Das Essen ist lecker, das Buffet eher klein, aber sehr gepflegt. Insgesamt alles bestens, wir haben unseren Aufenthalt sehr genossen.

7 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 12 日

Shehbaz，7 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 10 日

Great property with beautiful pools and places to eat. Loved the quietness and wellness portion of it. Service was a little slow at most times though.

Kiah，4 晚浪漫之旅

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 8 日

This is a beautiful property and it appeared to be a great location to celebrate our wedding anniversary. However, there were a few issues that really let it down for us. The check in process was really unorganized and took far too long since we were encouraged to take a tour of some other rooms in consideration of an upgrade (conveniently our allocated room only had twin beds and there were no other king beds available). Long story short everything seems so unorganized as though the left hand doesn’t know what the right hand is doing. Excluding a small handful of individuals the customer service from staff was lacking in warmth and friendliness and there was a vibe that they didn’t enjoy working there. Too many disappointments to list here so I don’t think we’d go back to this resort.

Hayley Jane，4 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 7 日

Pool service

Michel，8 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 7 日

Joanne，9 晚浪漫之旅

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 7 日

Ok let me start with the entrance and greeting it was beautiful, the girl we met at front desk made us feel welcome ,,,,, we were assigned a concierge his name is eliz what you can’t see

sherryann，3 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 6 日

Estuve una queja !! Pero quiero poner muy claro el trato de Yajaira la chica que trabaja en el café !! Una persona con pésimo servicio al cliente ! Arrogante ! Muy mal carate ! Cuando hable sobre el trato de ella ! Nos trato peor ! Hablé con la encargada Laura y creo que a llamarle a la atención nos trató pésimo ! Incluso otras persona alrededor daban la queja de lo mal que trataban!! No vuelvo por persona como ella !!!

Carla，3 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 6 日

bruna，4 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 5 日

Lorelli，4 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 8 月 4 日

Carlos Daniel，2 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 4 日

Our room was spacious and comfortable! All of the villas were close to everything, it was very walkable. And there were plenty of food options to choose from each day. The food was great and the staff were very friendly and accommodating. I’d highly recommend this resort and we will definitely be back!

Sara，3 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 4 日

The bartenders are nonexistent. There is no nightlife and it is a great place to get away if you want no noise.

torstein ulrich，7 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 3 日

Relaxing

Leonardo，3 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 3 日

Resort needs alot of work when it comes to customer service. It toom us 3 hrs. To check in and we couldnt seem to get much help. You are assigned a concierge and we seen him the first 20 mins and never again. The food was not good..usually cold and there was not very many options. Resort was quiet and clean. Unfortunately, i would not visit this resort again.

Monica，2 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 2 日

We had high hopes for our vacation at ZEL Punta Cana, but unfortunately, the experience didn’t live up to expectations. While the resort itself is visually stunning — the grounds are beautiful, and the rooms are modern, clean, and very well-designed — everything else fell short, especially for a place marketed as a luxury all-inclusive. The buffet food was consistently cold and unappetizing. Every meal we had there lacked flavor and freshness. It honestly felt like food was being left out too long without proper temperature control. To make matters worse, there was very little variety for children, which made mealtimes even more difficult for families. The drinks were also disappointing — most tasted extremely watered down. Whether at the pool, bar, or restaurant, the quality was not what you’d expect from a resort of this level. Our biggest issue was with the concierge service, or rather the complete lack of it. Our concierge never introduced himself, never reached out, and never followed up. As a result, we were unable to make any dinner reservations at the specialty restaurants. We were forced to leave the resort and pay for dinner 3 out of the 5 nights, costing us nearly $500 — a major inconvenience and an unexpected expense at an “all-inclusive” resort. We reported our concerns to the front desk and staff several times, but our complaints were never addressed. There was no follow-up, no solution, and no accountability. What’s worse is that, after speaking with other

Eric，5 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 2 日

We stayed at ZEL Punta Cana for our anniversary and had a truly beautiful experience. The resort is stunning—lush, tropical, clean, and filled with charming walking paths and photo-worthy spots. The rooms were spacious, spotless, and beautifully designed. It felt like a home away from home. The staff were warm and welcoming—special thanks to Eliezer (concierge), Rafelito, Angelisa (buffet hostess), Yajaira (the sweetest barista who made the best iced lattes), Mateo (full of beachside energy), and Rudy for amazing service. Their kindness made our trip unforgettable. The food was great overall. We loved the poolside and beach restaurants for lunch—so fresh and flavorful. The buffet offered yummy salads, pizza, and daily breakfast with omelets, fruit, and pastries. À la carte and hibachi dinners were delicious, and drinks from the bars were always well made. A few small hiccups like housekeeping delays and tech issues with QR menus didn’t take away from how much we enjoyed our time here. If you visit, come prepared with personal essentials just in case—pharmacy prices can be high. ZEL has such a cozy, boutique feel. We left feeling relaxed, cared for, and already planning our return.

anastasia，5 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 1 日

Beautiful property, excellent service and great food.

Ian，7 晚家庭旅遊

Expedia 真實旅客評語

蓬塔卡納Zel全套房全包飯店

Zel Punta Cana, All Suites - All inclusive

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