The overall performance of this hotel is above average for my opinion.
As world known 5 star luxury hotel I would expect they can do a lot better.
1. Didn’t get the room type as pre-requested.
2. The bed sheet is broken with hole and dirt marks on.
3. The bathtub didn’t work.
4. The water pressure is weak.
5. The air conditioning is weak.
I had never imagined that for such prestige hotel brand could provide such poor check-in services. The front desk guy (Mr Gong?) showed a very annoying facial expression/gestures and yawned twice in front of us. Was it because we booked our rooms through Expedia? Very unprofessional and impolite, and of course unhelpful too. We checked in to another local brand hotel on Sat 16 Nov with a totally opposite experience [same booking through Expedia]. I guess Intercontinental should give the staff another lesson.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2019年10月23日
CHANGYI
CHANGYI,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年9月6日
nice view and location, good services, buffet is also delicious