The two young Asian men from the staff were very friendly and helpful. English was not a problem either, unfortunately it was often very loud and the other guests did not follow the room rules. Despite this, the location is incredibly good, especially for this price. The palace is only a 5-minute walk away, perfect for a safe evening stroll around the palace. City Hall is practically right next to the hotel, so you can always pop over to events. In the end, I would happily stay there again because of the price and the incredibly good location.