I upgraded to Executive Double room but the room was not what was shown on the pictures, it was small and tight, just a regular double room.
Checked with the front desk, they said the picture is for another type of rooms. Checked with hotels.com and their agent Onke refused to help and even asked me to check out and find another accommodation - all by myself without any help from the platform.
The lovely view was also blocked by construction work. I stayed on a bank holiday and the staff said there will still be work and I should close the curtain for privacy.
In short, don’t upgrade for the room size because the room is small. Don’t upgrade for the view because the view will be blocked.
Staff was polite and breakfast was lovely. But the room is just not what I paid for.
Nicole
1 晚旅行
10/10
真實旅客
1 晚家庭旅遊
6/10
Staff were pleasant but seemed to be understaffed in the restaurant. There were errors made in food ordering and items were not kept topped up. The hotel itself was starting to show it's age and there were areas such as the stairs where the carpet was becoming threadbare, not dangerous but didn't look good.
真實旅客
2 晚旅行
8/10
DIANE
2 晚旅行
8/10
Lovely hotrl, comfy rooms.
真實旅客
1 晚旅行
6/10
Receptionist was friendly.
Went to the bar as we were told it’s open, however there was no one serving. I can only assume the receptionist also looks after the bar. This would be the hotels fault for making their staff work multiple roles.
I paid extra for a deluxe king room. My friend went for the standard. Both the rooms were identical…
There was no air con or heating in the room from what I could see. My friends couldn’t find anything in theirs either. We woke up in the morning freezing cold.
The WIFI did not work on my phone. Worked on my laptop however. Strange.
Walls aren’t overly thin but enough that I could hear the people in the next room having a chat. They weren’t exactly shouting.
Bed was comfortable. Plenty of storage and well placed plug sockets. “Flat screen TV” is debatable. Probably something you’d have in 2010. TV’s aren’t expensive nowadays so probably time to upgrade.
Overal it was OK. Not something to write home about. But…. If you get the standard room (don’t go for the deluxe) £65 a night, still much cheaper than the alternatives in the area.
Daniel
1 晚好友同遊
10/10
Paloma
1 晚旅行
10/10
Julian
1 晚商務旅行
6/10
Meng
1 晚旅行
6/10
No cold water on day 2
Stephen
1 晚旅行
8/10
david
3 晚商務旅行
6/10
Heidi
1 晚旅行
10/10
Lovely hotel, very comfy bed, very clean and loads of hot water available. Biccys with the tea and coffee. The grounds were lively too and plenty of parking A great value hotel - would definitely stay again.
Pamela Jane
1 晚旅行
8/10
The hotel was a little dated and the restaurant and bar service was understaffed which was a shame. Room was very nice though
Glen
1 晚旅行
10/10
Really good experience in all ways - especially considering price. My one observation would be that it's rather understaffed - they seem to be rushing to do everything - which might explain why for both dinner and breakfast, all courses arrived at once - so, in future one course at a time please - otherwise food was fine
Thomas
1 晚商務旅行
10/10
Quick checking and checkout. Quaint olde world room.
Mr Paul
2 晚旅行
10/10
Staff were all amazing. My room was lovely and had a door to the garden.
The breakfast and evening meals were of very good quality and good value for money
Paul
3 晚旅行
10/10
This was a 3 night stay for business. The check in was seamless and quick. Facilities were explained and directions to the room easy to understand. The room was comfy and enough sockets for charging all my devices (laptop/ phone / iPad) shower was hot and room clean overall
Wayne
3 晚商務旅行
8/10
Anjna
1 晚旅行
6/10
Chloe
1 晚旅行
10/10
Richard
2 晚旅行
10/10
Philip
2 晚商務旅行
4/10
Rooms were nice but restaurant was terrible. It was like a fawlty towers experience with service - at one point the waitress asked us to stack our own plates, and a baked Camembert arrived unbaked… we stayed in this hotel years ago, whatever has happened since is a shame, it could be great