This was our first time at Dreams Riviera. We absolutely loved the staff! Everyone was so nice, kind and helpful. We can’t say enough good things about the staff. There also isn’t a bad room as far as location. Each room has a good view. Next time I would definitely splurge on our own plunge pool. Those rooms looked amazing.
We loved the kids pool.
Here are some things we didn’t like:
-Most of the elevators weren’t working, so we had to take the stairs up 4 floors multiple times a day.
-They ran out of towels very often at the pool.
-We are pretty sure we had sand fleas in the room. There was a lot of sand on the floor upon arrival and we were so itchy in our room!
-The food was awful, like really bad.
-There’s no privacy in the room. The bathroom and shower have a glossy glass door and doesn’t close at the top, so if one person goes to the restroom, everyone can hear and smell it. We didn’t love that.
Hannah
Hannah,6 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 24 日
beautiful
Judy
Judy,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 18 日
Good
Tarek
Tarek,7 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 15 日
Barbara
Barbara,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 10 日
Beach view
louise
louise,10 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 10 月 6 日
la playa esta llena de sargazo ,
Si, en uber
Claudia Elizabeth Gonzal
Claudia Elizabeth Gonzal,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 5 日
Giovani
Giovani,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 30 日
Hotel apenas para eventos
O hotel é simples comparado a outros all inclusive. Tem vários casamentos por dia acontecendo em diversos locais do hotel. Nos fomos por casamento então não nos incomodamos muito mas se não fosse talvez isso seria um ponto. Os restaurantes são apenas ok, o único que surpreendeu positivamente é o francês! Como estávamos com um bebê de 4 meses precisávamos de ar era de sombra o que não tem muito na piscina, então acabamos fazendo um upgrade para um quarto com piscina exclusiva para ter mais conforto. O atendimento do bar não é muito bom a não ser que seja a base de gorjeta. Os shows a noite são voltados para as crianças mas achei que são bons para esse público. A reposição de bebidas nos quartos era lenta. A academia do hotel era ótima, vale super a pena!
Eduarda
Eduarda,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 30 日
It was an amazing place and everything there was excellent
Pedro
Pedro,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 26 日
Roberto
Roberto,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 15 日
I got horrible service especially for it being all inclusive the first 2 ninght were ok last 3 were bad ny jacuzzi had black stuff coming out of it the water wasn't working the toliet was coming up from the ground
Lesha
Lesha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 15 日
Lesha
Lesha,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 12 日
Walter
Walter,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 10 日
It was amazing. The people that worked at the resort was absolutely amazing!! Alex who worked at the infinity pool was top notch!! We will be back!
Henri
Henri,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 7 日
A must stay hotel in Cancun
My stay was amazing. The staff were all helpful and friendly. The hotel is well kept and the grounds are excellent maintained. The food was great and there were many activities on the hotel grounds to keep my family entertained. Room service was excellent. This is my future hotel when I got back to Cancun. I had a wonderful time at the hotel. I highly recommend. The poll activities and pool staff were all great. I’m glad the I chose dreams Riviriiera hotel.
Henry
Henry,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 7 日
A estrutura e limpeza do Resort são excelentes, o quesito que deixa muito a desejar é a alimentação, realmente não conseguimos realizar nenhuma refeição que merecesse elogio.
Leonardo
Leonardo,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 7 日
Kevin
Kevin,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 31 日
Wonderful place to stay the staff is super friendly clean and next to the beach
Lombardo
Lombardo,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 27 日
Excellent Choice on Riviera Maya
Excellent all-inclusive resort on Riviera Maya. Short ride from CUN airport to fully gated resort. We were upgraded to "club level" as a perk. Large but not gigantic, well maintained with three large pools (children, mixed, and adult). Private beach suffers a little from kelp but pools make up for it. Very friendly and attentive staff. Plenty of food and drink. Breakfast was primarily via buffet, dinner at choice of small-ish al la carte restaurants. Definitely more relaxing than big resorts in Cancun Hotel Zone.
David
David,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
De maravilla!
El personal del hotel es realmente amable. Recibimos atención del señor Gregorio y fue sumamente atento. El hotel es muy lindo. No muy grande y eso permite mucha movilidad en el inmueble. Los restaurantes buenos y la habitación sumamente cómoda.
ANGELICA
ANGELICA,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
When can we come back?!
We had a fabulous stay at Dreams! We felt like Royalty! Food was great, hotel is clean, staff are incredible, lots of families too. Large complex with lots of space! Shout out to Alex, our friend at World Cafe — always taking care of us and our children, he was amazing!