鳳凰城機場智選假日飯店

My daughter and I stayed in their Double Queen "Suite", and stating it was average would be a compliment. There were multiple large stains on the carpet, the closet door was broken and would not close, the bathroom door would only open partially due to the floor tiles being uneven, the furniture (desk, dresser and night stand) looked clean but were completely scratched and each had many loose/broken knobs. The beds were very comfortable and thank goodness for that, or we would have relocated to a different hotel. The happy hour in the restaurant was sold out of many items. But the quesadilla was good. I understand that they are renovating the hotel, but the rooms are in desperate need of an update.

Great room, upgraded for free! Thank you very much

3rd or 4th time staying at this location. Good rates and clean. Close to ASU, so extremely easy to visit son at ASU.

Bed was hard as a rock.

Easy check in, very accommodating .

All of it was great and close to the airport. Room was clean and nice. Bar had a nice open feel

Fantastic staff. Two nights my power went out and couldn’t be fixed.

Ok, I think we can all agree that hotels are having issues with the pandemic rules. However, in my travels, I have the feeling that most hotels are using this pandemic event as a "Cop-Out" excuse to lower standards, services, and overall care for their paying customers. So, in this hotel, on Day 1, my shower was defective and non-functional. I asked for engineering to repair it. They did. Day 2 - ZERO Hot water!!! One of two things a hotel can NEVER fail at - Hot Water & Air Conditioning. The staff knew this and said ... "Oh Well!" After my ICE shower, at check out the front desk didn't even offer to buy me a coffee or have their shuttle give me a ride. This level of LOW service is becoming pervasive with many hotels. This is my 2 cents ... Because, the hotels are not giving us a discount!

Excellent service, and cleanliness during covid. Staff worked hard to make me comfortable

very clean environment