We booked to stay in HQ hotel but on arrival were told we weren't staying there but in a guest house 30 yards down the road, the Glen Mona. There is no mention of this in expedia's listing, not good. We were in an attic room up 6 flights of stairs. Owner did say we ciuld.swap later in the week but didn't want to waste a day packing and unpacking so stayed there. Room was very basic, sloping ceiling, small, hot with leaky kettle on such a narrow shelf it was dangerous. En suite was tiny. Shower was awful, water becoming scalding without warning. Tiny sink with rotating taps that at times both had hot.water. Towels were rarely changed, cups rarely cleaned. I had take toilet rolls out of the residents lounge toilets because they were not replaced. I had to clean the toilet myself, it was awful. Found an in cistern blue block in residents lounge which helped a bit. Breakfast was in HQ, which was where we were supposed to be. It was fine, full english either in buffet or to order. Changed randomly. 2 mystery cereals on bar, tasteless yogurt, tangerines and a toaster. Nice room and service was good. Would not recommend at all, good position just off front but so many better options. The Isle.of Man is fantastic, had great weather so barely spent any time in room so stuck with it. Do visit, but not this hotel.