Great ambience. Excellent service. Delicious food. Clean rooms.
MARIA
MARIA,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Amazing
I enjoy frequent visits here and is always a pleasure to stay
Patrick
Patrick,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Overall, the properties wonderful the staff was extremely friendly and accommodating and most of all pet friendly. We love a resort that allows pets to come in any room you book. It is a win-win for the price point
Helen
Helen,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 27 日
ShanShan
ShanShan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Alycia
Alycia,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Emma
Emma,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
WONDERFUL!!!!
WONDERFUL- The best service and the most beautiful place! The food was amazing too.
Kristen
Kristen,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 31 日
We came for our 15th wedding anniversary. This would be my 26th Ritz Carlton I've stayed at. For some reason the price point was doubled for the time we selected to stay. Everyone was really nice. The staff was great but I definitely have some grievance. When I checked in I let them know it was a special day for us. I'm a gold bonvoy Marriott member and I'm use to getting upgraded upon arrival. I was told the property wasn't at capacity, but would be later because of the snow. The front desk manager said they gave me an upgrade...but the room was 30 rooms away from the elevator and small. Usually at the 5 star hotels we stay at for our anniversary celebrations they have flowers, cards, candy etc .. comp'd awaiting our arrival. We didn't get anything special like that and I felt slighted. Especially paying over 2k for two nights when the prices now are 500-600 nightly (for this time last week). The thing that made me most upset was upon check in we were told by the front desk that there was a shuttle that goes into Truckee. That it was free by the hotel..... Come to find out it's one man whose the driver for the hundred of people staying at the resort. We waited over 2 hours at one point to get back to our room. It was snowing and I understand it takes time to go up and down the mountain. But seeing this is a 5 star property....you expect more than the average accommodations. The driver was great but you can tell he was overwhelmed and being pressured by the hotel to hurry up.
Jeremy
Jeremy,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 25 日
Corey
Corey,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 15 日
Tobie
Tobie,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 6 日
All over is good, but you have to pay for every single step. If you want to seat at fire pit, you should book it and pay a lot of money. All fire pits were reserved, but for 3 days i didn't see and single person seating there.
Alla
Alla,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 4 日
Muy bonito hotel , ideal para una escapada a esquiar
Adriana
Adriana,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 20 日
Lester
Lester,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
Anthony
Anthony,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 15 日
Worth every penny, just go and enjoy
Worth every penny.
Rachael
Rachael,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 6 日
Ski and ski out of the NorthStar
Lisa
Lisa,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 27 日
The staff and service were excellent, and we had a great time. There was a leak in one of the faucets in the bathroom (both handles) which flooded the counter and ruined some make-up materials. Only that was negative.
Our room number was 579
Suna
Suna,1 晚家庭旅遊
Orbitz 真實旅客評語
10/10 好極了
2024 年 12 月 26 日
Loved the Christmas setup and programs
calvin
calvin,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 2 日
Great location and rooms, poor service
I would like Ritz Carlton to work harder to improve their guest services past the surface level. We had several issues with their various guest services. We had to call twice, then actually walk down to the concierge to ask for the third time before we got some extra towels. The property has a ski/snowboard boot locker of sorts on the lobby floor - the apparent purpose is to minimize their guest walking around in their ski wear - and they had almost misplaced my snowboard boots and went scrambling around 20 minutes to find them. This ended up costing me some early morning time on the slopes. Their obligatory valet is not great, taking around 20 minutes to get my car. When we were checking out, we called ahead for bell service but they never arrived. Look, it’s nice that there is staff all over the property greeting their guests and I appreciate their courtesy; but you are working with bunch of Silicon Valley engineers who are paying attention about some work being accomplished. I appreciate the politeness, but I wish that they would look into improving their guest services that deliver more tangible results.
Ko
Ko,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 17 日
I can’t praise the staff enough, some of the best we’ve ever encountered. Extremely personable and attentive. Everyone went above and beyond! Gorgeous hotel and room. Amazing amenities.
Amanda-Abundio
Amanda-Abundio,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 13 日
The place was beautiful
Brenda
Brenda,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 7 日
Jennifer
Jennifer,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 9 月 2 日
Li
Li,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 8 月 2 日
The staff went above and beyond, from house keeping to the front desk, very professional and caring.
The bummer was one of the options to eat meals was under construction.